"Great Product and Service"

We bought two armchairs from Harvey Norman (Damian at Hastings branch) after looking at all our local stores. Damian was far ahead in service and information, very helpful. On the day before delivery we were assisted by Manu and, subsequently, the warehouse team to view the chairs. Manu was excellent and so patient and constructive. Conroys Movers who delivered the chairs for Harvey Norman did a great job. What a difference a friendly and helpful team makes.

"I received amazing help from Karan"

I received amazing assistance from Karan at HN Main St Palmerstn North while shopping for a smart watch. Will be buying a Galaxy Watch6 from him next week. Had looked at options at other stores but he was the 1st sales person to check my requirements & search the Web for information to help with my decision.
Thanks Karan

"Horrible sale girl never shop there…"

Horrible sale girl never shop there again at Terapa Hamilton.

"Harvey Norman after sale service"

Recently arrived in New Zealand, i bought appliances valued worth a total of $17.000 at Harvey Noeman Manukau. Fridge, freezer, Samsung tv, sound system, beds, etc. Delivery of the goods was postponed twice, for reasons unknown. Mid October 2023 the washing mashine died, or as the well known Monty Python sketch would put it; *seized to exist". Several attempts to make the Harvey Norman customer service aware of my problem ended in the absurdities of Little Brittain's: "Computer says no" (cough), or "I am so sorry to hear that". It has now been a month since the problem occured and each and every phone call with the Harvey Normans customer service ends with a "I'll call you back". Guess what; the chance of a lightning striking you, is probably higher than the possibility of Harvey Normans Customer Service calling you back, presenting you with a satisfying solution to your problem. Upon my arrival in New Zealand, i was advised not to expect the same level of quality and service as in Europe, But boy, was i in for a treat.
I am definately done with Harvey Norman

"Service"

Service on both my first visit 28th Oct and again 1st Nov was fab. Levi was on front desk and greeted with a smile was very helpful and it was a pleasure to visit the Napier store.

"Harvey Norman Dunedin was horrible"

Harvey Norman Dunedin was horrible! Was carrying around a straightener I wanted to purchase as I was looking at other things in store and was told I'm not allowed to look at other things until I've first paid for the straightener, and was not told this in a nice way! Rude and weird rules. Not happy.

"Harvey Norman Fitbit Replacement"

Harvey Norman, Mt Roskill, replaced a faulty Fitbit on the spot, despite it being out of warranty. I had tried to fix the issues with online Fitbit support but was unsuccessful. I had advice regarding my rights from Consumer NZ and went with all components reboxed, and the issues and my actions typed out in case of repair, but I was treated very well and had an immediate replacement!

"Bought Kids Tablet and Security camera…"

Bought Kids Tablet and Security camera on 3/10/23.
Mr Mahesh Kumar who works at Botany branch help me a lot. Explain everything very clear. Excellent customer service. I wish you all the best Mr Mahesh for your future. Customers need people like Mr Kumar.
Thank you.
Bernadette.

"Out of the 3 Retailers"

Out of the 3 Retailers, this is one of my favorite too.

"I tripped over the cord on my Lenovo…"

I tripped over the cord on my Lenovo Laptop, after which the laptop would not work. So, on 18/07/23, I took it to Harvey Norman, where I had bought it and explained what had happened to the assistant at the counter. She checked the laptop, then without saying anything to me, sought the advice of another, apparently senior, assistant. He told me that both my laptop port and the charger insert were damaged and as such the whole laptop would have to be replaced as it was irreparable, (final cost $2164.00 including a new Word package and a document transfer fee). I agreed to purchase a new laptop, then discussed transferring the records on my damaged laptop with the first assistant. She said this could be undertaken straight away if I didn’t mind waiting a while for the process to be completed. I was happy to wait, however, the second assistant then said that he would need at least half a day to complete the transfer or better still, I should wait a couple of days then leave the laptop with him for a whole day. I agreed to leaving the computer with him for a whole day.
On arriving home with both my old and new laptops, I needed someone to help me start my new laptop. As well, I began to have doubts about leaving my laptop at Harvey Norman for a whole day, particularly with regard to scamming issues and the confidentiality of some of my stored documentation, so I took both laptops to a friend. He found that with a replacement charger, my old laptop was functioning perfectly. As well he said that Word on the old laptop could be transferred to a new laptop without any need to purchase a new Word package. He then backed up all my records on a USB. This took not more than an hour and a half.
So, I returned the next day to Harvey Norman and spoke to a third assistant who appeared to be senior to the first two and he gave me an immediate refund.
However, I still needed a new cord and after consulting privately with another, the more subordinate assistant told me that I needed to purchase a Targus 90 Laptop charger costing $139 and while I was unhappy with the apparent lack of choice and the expense, she insisted that it was the correct and only suitable item for my laptop. At home, when I unwrapped the package, I found that it was completely different to my original charger, being of much better quality with a longer cord and therefore unnecessarily expensive for my needs, being more suited for use in a computer equipped office rather than for an at home old lady's laptop.
Thank you to my friend for helping me out with this matter and especially for saving me from so much unnecessary expense. I would recommend that anybody shopping at Harvey Norman take somebody with them who can give sound advice and who is able to quickly deal with any attempts at exploitation.