"Paid for a flight for my son and his…"

Paid for a flight for my son and his wife. $11K. They screwed up the flights. How did I find out? Out for dinner and my son says, I cant find my reservation on the airline website!! Guess what - it wasnt there

"Mr Ruskin was able to find my mistake…"

Mr Ruskin was able to find my mistake on travel time, otherwise it could be big hassle for me.
He was very patient and took time to correct my mistake.
He is very professional in travel industry and a big asset for the company.
I highly appreciate his patience and professionalism. Moreover he is the great asset in this travel industry.
Thank you Rustin

"At first I wasn't happy because i have…"

At first I wasn't happy because i have not received a check-in on my email so the representative ( olympia )told me it was a $7.99 charge just one. She probably realized i was getting upset when she return back from doing the check-in on her end she gave me a return one as well for one price only. Just little things goes a long way I was contant.

"Olimpia was impeccable and courteous"

Olimpia was impeccable and courteous

"Great Customer Service"

Olympia was phenomenal is taking care of my needs during a reservation booking. She was very professional and prompt in helping me.

"Olympia was truly helpful with finding…"

Olympia was truly helpful with finding me a flight that meet my needs

"Olympia was so nice with helping me to…"

Olympia was so nice with helping me to add bags and baggage’s

"We couldn't get the rate quoted on the site."

We requested a booking for our flight at the rate quoted on the site. We signed in to get an extra $100 off the price. Then about a half hour later, we were asked to call them. When I called, they said the rate was not available for that flight. I was given a new rate that was about $480 higher. That was still better than any other flights I could find, so I accepted the new rate. I asked about the $100 off for signing in and got a no from the rep. It was frustrating.
The issue was resolved.
Thanks.

"I was finally able to have my booking confirmation "

I was finally able to have my booking fully confirmed. I made the original booking at 6pm and now it is 4:45 am. During that time I spent almost as much time on the phone with cheap tickets as I have sleeping. I will admit that at one point my credit card company denied the charge and I quickly authorized the charge. When I called this morning I waited 45 minutes got no answer so I called the other number and they answered quickly. I was told that the boarding pass would be emailed one day before the flight. I called another number and Nicholas directed me to the airline website a told me where to see their confirmation so I feel much more confident because of that.

"Mia provided a great customer service"

Mia provided a great customer service, and answered my questions on a professional manner