"Excellent Response and delivery"

Excellent Response and delivery

"Worst experience ever"

We were promised our order by a certain date and we paid for express shipping. Item didn't arrive and we we called customer service. we were put on hold for an hour and no one ever picked up after that and no one ever called us back, even though they got our number when they answered. The item was for a job (we are remodelers) that was four hours from our shop and it was to be our last trip. We were able to reach customer service the next day. We were told it would be shipped the next day (apparently it had never shipped when it was supposed to, even though they accepted our payment for upgraded shipping). We were also told that we would have the shipping charges refunded, but that never happened either. I am underwhelmed by their interest in performing professionally. We will never, NEVER shop there again.

"Always out of stock"

I ordered tub fauset on ther website , and two days later they called me and told me that fauset is discontinued , and tried to sell me something else, I found the same fauset on Allmodern .com

"Fast Shippment and service"

I appreciate DecorIsland having available a replacement part that was
as good as the original.

"Excellent service"

Ordered wrong item and they corrected it promptly.

""overnight" shipping really means it MIGHT ship in two weeks"

Ordered an item for next day delivery. A week later, it was still "processing", even though it was in stock. After getting tired of waiting, I called to cancel, and it took 3 hours to cancel my order. Never will I shop here again.

"shower pan"

everything was great sales rep was informative and easy to talk with. I'm giving 4 stars just because the sales rep said the pan didn't need a bed of mud under it but when it arrived it had a sticker on it that said it did, not a big deal to me but another customer might think otherwise

"Excellent"

Excellent service and good prices

"Very trusting company"

I'm very satisfied with their product , and how fast they delivered to me , I recommend to everyone and hope to do business again, thanks

"Not happy"

Was allowed to order fixtures that were not in stock. Not notified about this until several days later by someone named Marcoe. I think I cancelled the order but am not really sure since I did not get any follow up.