"Still Waiting"

Our order was to be shipped out on September 21 and delivered on September 25-26. Tracking revealed the item wasn't shipped until September 25th and we're still waiting for our order. I was also supposed to receive a designer discount, but was told my item was priced so low there would be no discount.

"Very disappointed!They advertise item that's no longer available!"

Disappointment! They advertise an item which is no longer available. I have placed an order for Grohe Sena shower head in satin nickel. I got order confirmation once I did my payment over PayPal . After three days I got an email from their sales person saying that the item was no longer available, and my order was cancelled. When I asked if they could try to find an item for me I was told no, and the salesperson literally said "if you don't hear from us within the next couple of days then it means we can't find it", he didn't even bother to offer me something else instead. I just googled up that same item and it shows as available even today- very unprofessional!!!

"do not use them their customer service is terrible"

Awful experience with them! Ordered a sink and the plumber broke only the top portion when installing. Called to order the sink only from the original order and they ordered but did not put a rush on it as was asked and worst of all they did not verify what was ordered originally and ordered one hole rather than four holes as was the original order. Would not accept responsibility for their error and would refund it minus the handling fee and restocking fee completely unacceptable for something that was their error.

"Decor Island"

I ordered a sink colander from Decor Island; however, the company notified me the item was no longer available. Although there wasn't any money issues, the company should not advertise a product they do not have. Unbelievably, they are still showing its availability.

"Decorisland Lied"

Decorisland and their sister site, faucetstop, say they have a decolav 1441-CWH in stock. They accepted my order for red label, then contacted me the following afternoon(AFTER I should have received the product) to say that they did not, in fact, have the product in stock. They still have not altered their site to reflect their current stock levels. This is a lie and I hope word gets to the correct ears.

"Good Site for Name Brand Plumbing Fixtures"

Good Prices - Item is/was packed well and shipped pretty quickly after ordering..

"Do Not Buy from"

My order was two weeks later then they said and customer service was a joke. Never going to use them again.

"Mike was the bomb!!"

I was desperate and ordered my part on line. I called from Hawaii at 4 am my time to make sure it was all going to happen as planned, and it did!!!
2 thumbs up for you guys!!

"Trials of Working DecorIsland"

I've had nothing but trouble with DecorIsland. I ordered your Gerber
sink on 24 August 15 and heard nothing about my order for about 10
days. Finally on 2 Sept 15 I got word that the sink had been shipped.
It arrived today (11 Sept 15 ) and has a nasty little crack in the rim.
I'll bet that DecorIsland will blame UPS for the damage but to me it
looks like a manufacturing defect. I called DecorIsland and was told
that maybe they will ship a replacement sometime next week. Mean-
while our whole bath room remodel is delayed for another two weeks
if, indeed, a replacement is sent. Nothing but trouble with DecorIsland.

"Received merchandise but no tracking."

After ordering the merchandise I received an automated email stating that I would be receiving another email with tracking information once the order shipped. I never did receive the shipped/tracking email and contacted Customer Service after 5 business days had passed. They informed me that my order would arrive within 7 to 10 business days. I finally did get the order in the stated time frame but never did receive tracking information so I was less than confident my order was actually on the way until it actually arrived.