"What an amazing experience we have had…"

What an amazing experience we have had so far with choosing and purchasing our lovely new home. Suzie has been absolutely incredible, so helpful and has had so much time for us. Absolutely brilliant!

"Croudace after sales care"

We recently had a great experience with Kevin and Gary from the Croudace after sales care team. We unfortunately had a crack in our new bath. The brothers arrived full of enthusiasm and replaced the whole bath and left it all looking great. They were cheery and gave us endless tips on many things in the house and couldn’t have been more helpful. It was a pleasure to see a professional team so happy in their work. Thank you.
Natalie & Patrick Mousley

"Nikki and Steve have been amazing"

Nikki and Steve have been absolutely brilliant. I have bought new builds before and I can honestly say they have been the best to date. Excellent customer service end to end and I have been super impressed by the quality of Croudace Homes and the aftercare. Really accommodating and super friendly. Thank you for everything and making my experience amazing both - I cannot thank you enough! All the best Sophie

"Three of us popped into The Paddocks…"

Three of us popped into The Paddocks and were welcomed by Shiree and Daniela. Nothing was too much trouble, we were able to view several properties. The girls were so lovely and massively knowledgeable. They were a joy and made the experience relaxed and easy!

"Buying through Croudace "

Buying through Croudace was made very straightforward and we completed on our purchase with great help from Lyn White. Always available to help in any way possible any issues we did have were quickly sorted by Lyn and she has continued to follow up on snagging jobs that have been required always getting them dealt with promptly

"Great experience"

We recently moved to Wisteria Gate and it has been a great experience. Lyn is very knowledgeable and is always happy to help. It was a really smooth process from the first viewing to when we got the keys. The aftercare has also been good, Alin and Andy have both done a great job at fixing some of our snags.

"Outstanding service"

From the moment I engaged with the sales team at Croudace Homes, the experience has been nothing short of exceptional. Suzie Lamb, Marta Gargul, and Sue Wilson, demonstrated professionalism, warmth, and an unwavering commitment to ensuring a smooth home-buying journey.

The team’s responsiveness to inquiries, transparency in communication, and genuine care for customer satisfaction set them apart in the industry. They provided comprehensive information, guided me through every step, and made the entire process seamless and enjoyable.

It’s evident that Croudace Homes prioritizes not just building quality homes but also fostering lasting relationships with their clients. Their dedication to excellence is reflected in every interaction.

I wholeheartedly recommend Croudace Homes to anyone seeking a new home. Their sales team, led by professionals like Suzie, exemplifies what outstanding customer service should be.

"Great customer support"

Cassie and Kaia made the process of buying my first place very straightforward and explained all the steps

"Poor Workmanship and Zero Accountability"

Buying from Croudace has been a nightmare. They installed our solar panel halfway on the neighbour’s roof and denied anything was wrong — until we pushed for months and they finally admitted and fixed it.

Since then, we’ve found serious structural problems that clearly don’t meet NHBC standards or basic building regulations, and once again, they refused to take responsibility and eventually offering a bodge job. Their approach seems to be deny, delay, and hope you give up.
The build quality is poor, and Croudace will do everything they can to avoid fixing properly fixing serious problems. Would never buy from them again.

"Serious Structural Issues and Dishonest…"

Serious Structural Issues and Dishonest Communication

We’ve had a terrible experience with Croudace Homes. Structural problems were identified within the first 2 years and confirmed by independent experts. Croudace had tried to cover up and despite the evidence, they stopped responding and refused to agree to appropriate remedial works.

Their customer service and senior management was slow, evasive, and often dishonest. We were constantly given false reassurances, with delays at every step until they completely stopped responding.