"Oliver was 10/10 brilliant service"

Oliver was 10/10 brilliant service

"Car declared unsafe and not road legal! "

I’m in the process of rejecting the car I bought through JJ Premium Cars in February through the finance company. Car has been with the mechanic 3 times due to multiple issues. Contacted them and was told I had warranty so not their problem. The latest issue has left the car sitting on my drive and undriveable. Two separate reports including one from the finance companies independent inspector and the car has now been declared as not safe for the road and requires £7,000 worth of repairs. I was told to bring the car back to them so they can run their own diagnostics and they said they can repair it for cheaper … no chance. I live 150+ miles away and would have to pay for a flat bed to get it there out of my own pocket and given the issues and lack of care I would not trust them to fix it properly. I asked them if I would get a courtesy car and was told they couldn’t guarantee one would be available. It’s been 5 weeks since I lodged my complaint with the finance company, still having to pay the finance for a car that I can’t drive, it’s the six weeks holidays with 2 kids and can’t go anywhere … their answer to that … hire a car! More money I would have to pay out of my own pocket due to them selling me a non road worthy car.
Trying to get through to them on the phone is impossible, they don’t call you back. Even the finance company are struggling to get responses hence it has taken so long. If you want to speak to after sales, call the sales line!
I hate leaving bad reviews but this one had to be done, they’ve sold me a car that is not road worthy, went into limp mode on a motorway and literally put my kids and my life at risk, after sales service is poor and it feels like they genuinely don’t care! Be careful and take a mechanic with you if you’re going to buy a car from here, get them to plug in the diagnostics in front of you before the test drive and again afterward.

On the plus side, Bradley in the sales team was lovely.

"Super helpful!"

Oliver was really helpful from start to finish! Kept me updated with works being completed, and smooth handover on pick up day!

"Oliver was 10/10 he was very helpful…"

Oliver was 10/10 he was very helpful with explaining all the details with the car and was very helpful with answering all my questions. Oliver was a lovely, helpful and well mannered salesman. Thank you for making my experience 10\10!

"Very professional sales team"

Very professional sales team. We dealt with a lady called Lucy who was extremely knowledgeable and helpful, happy to recommend.

"Nice people to deal with"

Nice people to deal with. Nothing too much hassle.

"Really good experience"

Really good experience. Lucy was very attentive and thorough and was able to get me the budget I was aiming for and the quality of the car is 10/10. 100% would recommend and was worth the couple of hours travelling.

"Brilliant customer service"

Brilliant customer service, Max was brilliant from start to end. Definitely recommend JJ Premium.

"Great customer care"

Great customer care, no pushy sales team. Cars as advertised and in great condition.
Lucy helped me from the first phone call to handing me the keys to my new car.
Lucy even put me before her personal wellbeing needing to take a break, nothing was too much trouble. Have and will continue to promote this business to family and friends
Stewart Smith.

"Excellent aftercare "

I purchased my Porsche Panamera about 4 weeks ago, the whole setup is fantastic, no pressure sales and a nice relaxed atmosphere. We agreed a price for my part ex over emails and because of its condition and service record I was given an extra £500 when they inspected the vehicle.
I did have a few issues as to be expected with all used cars but Luke dealt with them quickly and efficiently. Due to the distance I was from there garage Luke had a local garage to me carry out the works.
All in all an excellent car sales with great aftercare .