"Helpful"

Very helpful. Maybe need to explain all payment options in more detail, rather than just giving one option.

"Very nice clean cars and good customer…"

Very nice clean cars and good customer service
Extras explained in full detail

"Terrible service from start to finish"

Terrible service from start to finish. Dealer constantly lied about the status of the car. Paid deposit and viewed car, only to be told that they were withdrawing the car from sale. TOTALLY WASTED MY TIME FOR A WEEK AND ME GOING TO VIEW THE CAR. I WOULD GIVE THEM LESS THAN 1 STAR IF I COULD

"Recommended Car Sales"

Brad was very helpful in supply us all the information required to purchase a very nice car.

"I would just give a massive thank you…"

I would just give a massive thank you to Lucy who made changing my car a breeze, she realised what I wanted and the condition it needed to be in, JJ Premium Car did not disappoint would definitely recommend to anyone looking for their dream car.
Just for reference I purchased a lovey Audi A6 Avant S Line

Thanks again JJ Premium Cars

Dan

Just a heads up the after sales is shocking

I have had to put new wipers on the car as the ones on the car were not clearing front or the rear windscreens (Bosch wipers £29)

I have had to put oil in the car as the correct amount was not added at service £14 1ltr of oil

Now the car needs a new battery which they are trying not to pay for fully, they have offered me £40 the insurance will pay £150 the new battery is going to cost £273 leaving a shortfall of £83 I have sent them the estimated bill.
The car failed to start the day after I purchased the car so I think they were fully aware of the issue.

This is shocking I live an hour away and work shifts, yet if I go back they will fit a new battery
but are unwilling to pay the difference what a con.

All this should have been checked before I picked the car up!!

I was put under pressure to give a glowing 5⭐️ review as I would be entering into a prize draw but feel people should know the truth

Just to say the car itself is lovely it’s a shame the garage let itself down with shocking after sales team that also you can never get hold of.

Annoyed customer

"After sales seem to not exist "

Recently purchased a vehicle from jj premium cars, the service was very good prior to the sale. The staff are very friendly, Brad especially who was our sales person and Troy was also very helpful too. I was blown away by how they went above and beyond!! HOWEVER, unfortunately after sale it ends there. From the day of purchase we had contacted regarding issues arising with the car and was told they cannot deal with the after sales side and somebody would call. 6 long months of calling and emailing and still being told that somebody will call. We have a car with a massive bill as it is not road worthy and we cannot use it as it is and still failing to speak to anybody from jj premium cars regarding any of this as all you will get from them is the right department will call you. I am very disappointed I have a son who needs to get to regular hospital appointments and I did address my concerns when purchasing it as I need to have reassurance the car would be ok. I even got warranty all of which covers nothing that is wrong with the car.

"Jaguar XE purchase"

Phoned yesterday and spoke to Lucy to enquire about a Jaguar XE. It’s a 400 mile round trip so wanted a form of agreement in principal in place before making the long drive. PX price was agreed over the phone so made the trip today up to there showroom. Lucy greeted us and within an hour the previously mentioned agreement was honoured and we were driving off in our new car, no hard or pressurised sale like other larger car sales companies. Would highly recommend to any one who wises to purchase a new car, some very nice prestige cars available for same day drive away. Thank you Lucy you are a credit to JJ Premium Cars.

"Definitely recommended!"

Recently bought a car after my old one broke down - very lovely and informative salesman that clearly explained all the options but wasn’t at all pushy! Would 100% recommend!

"Extremely happy with service received"

Extremely happy with service received. Slight delay in collecting the car but only by a week due to unexpected work that needed to be carried out on the vehicle and was kept informed throughout. Looking forward to driving new car. Thank you Lucy for all your help!

"Good customer service"

Good customer service, very helpful.