"Best customer service"

Great customer service from zipjet. Any issues I’ve had have been sorted quickly. The drivers are always friendly and professional. Mukhtar has been delivering and collecting my laundry for a few years and is always smiling and helpful.
Laura

"Great service with a great people"

The driver Mukhtar is always on time and very polite. The service is good value, and I like to use it more often.

"Our delivery driver - Saeed"

Our delivery driver, Saeed, is part of what makes us love the service. He’s punctual, friendly, and we think he’s a great example of what service levels should be!

"Zipjet is solid"

Zipjet is solid. Always within the estimated time range. The driver Saeed is excellent.

"Excellent service and really friendly…"

Excellent service and really friendly personnel!

Order no:GB-E-28222
Driver: Jaeed

"Always an excellent service"

Always an excellent service, nothing is too much trouble. You know exactly when the pickup and delivery will take place with a text telling you, to the minute, when the driver will arrive. Saeed my delivery driver is always super polite and friendly. What more could you ask for! Highly recommended.

"Do you value your sanity"

Do you value your sanity? If so, give them a wide berth.
Other than paying for Google Ads (and possibly some of the 5 star reviews), this business doesn't seem to do anything else.

I placed a simple order for washed and folded laundry, express (24 hr turnaround) service. Zipjet doesn't send you a receipt till after the items are collected. c.8 hours after my clothes were collected, Zipjet billed me for DRY CLEANING. They had decided to dry clean even my underwear.
Frantic, I called and emailed them but could only get through 8am the next day.

"Mihai", on the behalf of Zipjet, disowned all responsibility for this royal screw up by saying that Zipjet's app doesn't inform Zipjet's systems about customers' orders (what on earth? did they not pay the app developers enough?). Apparently, the couriers have to find out (mine didn't), or the cleaning facility plays guesswork.

Mihai said that the facility would only open at 9am and he could contact them "ASAP". 9:45am rolled around and I had to call Zipjet to chase them. this time, Mihai explained that he had "messaged" them but had no answer. "Messaging" is Mihai's idea of an appropriate response in an emergency where Zipjet has screwed up an order in the most incredible sense of the word.

10:50am: a breakthrough, I spoke to "Sam" - who said that Mihai got it wrong, the facility opens at 12pm. He promised to call the facility and call me back.

2:30pm: still no calls. I call Zipjet and... they are closed! At 12pm. Did Sam not tell me that he would get back to me after 12pm? How convenient!

In addition, my original order was supposed to have been delivered at 9:30-10am that morning. So clearly, whether or not the facility processed my clothes in the right method, they had no intention of keeping to the promised delivery time!

Throughout this entire time, I have informed Mihai and Sam that I am on a WORK TRIP. I have no clothes left for work tomorrow. They "completely understand" but can't guarantee that I'll even get them the same day (or ever?)
Since they clearly had no intention of returning my clothes on time or even on the same day as promised, one would think that Zipjet ought to pay for new clothes for at least until they return them.
Apparently they don't think so!

At time of writing, the case of the disappearing clothes is still ongoing. I have not received a single update from Zipjet. I'm not sure if this is a scam business for used clothes resale or fetish, or something that occasionally does do real cleaning business.

Beware and stay far, far away

"Great service!"

Great service!
I have been using Zipjet for a few months and the service is great. Always on time and good cleaning standards. I like the text messages telling me when they are 10 mins away.

My collection/delivery is made by Mukhtar and he is always brilliant.

Thanks

"Been pleased with zipjet (Saeed)"

Been pleased with zipjet.

A special thanks goes to Saeed who is the guy usually picking up and delivering the laundry. Happy, allways on time and clearly has an interest in his work and taking care of the customer.

kp

"Amazing service"

Amazing service! Our driver Zul is fantastic