"Zul driver was super helpful"

Zul, the Zipjet driver has been super helpful and flexible with deliveries. Very happy. Thank you

"The driver Zul is always on time and…"

The driver Zul is always on time and very polite. The service is good value.

"Would not recommend using this company"

Paid much more than I usually would for a dress to be dry cleaned and it was filthy still. So had to run out and buy a new dress on the morning of a wedding. Customer service said they will reclean (seemed like they were doing me a favour with this and potentially might charge me - wont release my card so can't be sure). Will not refund the cost of the clean which is awful given I had to pay for a new dress.

"Stay clear, customer service policies are terrible"

I’ve used Zipjet for many years, right from when they began as a start up. Recently, I have had several T-shirt’s missing. I understand this happens on occasion. It’s a shame, because they were my child’s shirts he bought when on holiday. However, it is the customer service that I am most disappointed with. After reporting the issue, I was told it was highly unlikely such things would happen. I made a complaint, and was told (paraphrased) we’re sorry but we’re not liable. No mention of reimbursement, no money refunded or off the next order, no phone call to rectify...only an email to say they’ll keep an eye out in case they appear. This company needs to change its policies. As a customer for many years, I would have expected at least one of these, if not all!
No customer loyalty program either- so I’m off to a different company. Let me know when you change your customer service policies to put the customer at the heart of the business. Until then, I cannot recommend you. Stay clear.

"Efficient, convenient service"

The cleaning is always done to a very high standard. Great convenient service and my driver, Zul, is always very punctual and courteous.

"5 stars for Zul!!"

Zul has been delivering my dry cleaning for the last few months. His positive can-do attitude is absolutely top notch. Exceptional client service skills. Thank you Zul!

"Great company, great driver."

I order from Zipjet nearly every other week and they’re also excellent. In particular my driver, Zul. He is prompt, polite, and great to deal with. Great service all round!

"We have been using the service for…"

We have been using the service for quite a while , and we have had a couple of issues with some items.There is room for improvement.
However, a special note goes to Zul, who has been the driver for a while now. He's always helpful, on time, and always call before coming to collect the laundry. On the top of that, he's a funny character too.

"Good idea but mediocre execution. Switching to local dry cleaners"

Good idea but mediocre execution.

I have been using Zipjet for over two years. Every now and then a driver is either late or does not turn up at all (like this morning), which is shame as you end up waiting (and being late for work) and no one is there to call you / update on the matter. Customer service also does not respond the calls occasionally.

Few years back it was a growing start-up with a great idea and temporarily issues were somewhat anticipated, but quality of the service has not improved since.

Until Zipjet improves its customer communication (give me a ring when you do) I am switching to local dry cleaners, at least there I can control / be certain of drop-off and collecting times.

"Zero stars if I could."

Zero stars if I could.
I booked their Plus service to dry clean a suit and a shirt in time for a wedding. I was due to receive the items back on the morning of the event, but the evening before at 8.30pm, I was emailed saying it wouldn't be ready in time. I called them and they said there was no way they could get it cleaned in time, and the best they could do was return the suit as it was, crumpled up in one of their bags. Absolute disaster, and no attempt from their staff to solve the issue. (I managed to get the suit to another dry cleaner and cleaned within 3 hours, why couldn't they do that?! Or even reimburse that cost?)
I would advise you not to use this service, if you are looking for a reliable dry cleaner, find someone local who actually feels some responsibility towards their customers.

Awful.