"Take my money but cancelled my hotel booking"

i booked a hotel room 2 months in advance for 8 nights for my overseas vacation When i checked in the hotel all of a sudden told me my booking has been cancelled without my knowledge- my family is panicking after a long haul flight with many luggage/young kid and due to high season with high occupancy we know we can't find the best rate available - we ended up paying a high rate charged by the same hotel in order to stay- i complained to Gala and asked for a full refund $2k no one ever responded, what a shame of this company- After a few attempts with no response i decided to dispute this charge with my credit card company- and then got my money back- if there is a way to report it to BBB and to make this company shut down i will for sure.

"Ils sont des escrocs, des voleurs"

Ils sont des escrocs. Des voleurs !
J’avais réservé un hôtel pour Dubai depuis 4 mois avec possibilité d’ annulation 1 semaine avant l’arrivée.
A mon arrivée, je n’ avais aucune réservation !
Ces escrocs avaient annulé 1 mois plus tôt la réservation pour récupérer mon argent payé pour 10 nuits... On a tenté de les joindre, le numéro hors service...jusqu’à ce jour on est resté sans nouvelle.

"V good"

V good serving

"Scam - Avoid!"

I see people complaining about rocking up to December bookings and they are cancelled. Had exactly the same problem the prior year, my new years eve booking was cancelled and they took the money. Definitely a standard modus operandi.

Of course no feedback to raising issue on website.

"Gala Hotels are scammers and con artists"

Gala Hotels are scammers and con artists. I booked and paid for a room in a hotel in London and when we arrived, the booking had been cancelled. It transpires that Gala Hotels take your money and book with another hotel booking website so you think the reservation is valid. The third party don't get any payment so the reservation is cancelled. You don't find out until you check in and by that time, the time to retrieve any payment via your credit card is long gone.

I would give Gala Hotels no stars if I could. Why doesn't Trust Pilot allow this?

"Wir waren in Chateau Monty SPA Resort,"

Wir waren in Chateau Monty SPA Resort,
es war sehr schön, sauber und freundliches Personal.
Da können manche Deutsche Hotels sich ein Scheibe von abschneiden.
Bin sehr zufrieden und gehe mit sicherheit noch mal hin.

"Tipp"

Tipp: Zahlung über Kreditkartenanbieter (Visa, Mastercard & Co), wegen Betrug, zurückfordern. Anrufen, Telefonnummer steht oben auf der Rückseite der Karte, und Unterlagen für Reklamation anfordern.

"aralık 2018 galahotels battı."

arkadaşlar
aralık 2018 de galahotels iflas etti ve yaptığı güncel rezervasyon ücretlerini kredi kartlarına iade etti.
bu iflas dışında 2009 yılından bu tarafa onlarca kez uygun fiyatlarla (SHERATON VARŞOVA dahil) aksaksız olarak seyahatler gerçekleştirdim.şirket sizlere ömür.ölenin arkasından kendimizi yormayalım.keşke yaşasaydı.gerçektende uygun fiyatar veriyordu.

"Finger weg - Betrüger"

Finger weg von Gala Hotel. Wir hatten ein Hotel gebucht und auch bezahlt. Bei der Ankunft im Hotel wurde uns mitgeteilt, dass eine Reservierung vorgelegen ist, diese aber wieder storniert wurde.
Gala Hotel war auf keiner der am Voucher angegebenen Nummern erreichbar. Nicht über die Notfallhotline oder die Zentrale oder die Nummer in England, der Türkei oder sonst wo.
Überlege den Versuch zu klagen auch wenn wenig Hoffnung auf Erfolg aber eine Nachfrage bei der Rechtsschutzversicherung ist es allemal wert.

"UNBELIVABLE.."

UNBELIVABLE... How on earth is this company still active and able to advertise on the web, when they are clearly a bogus company. I myself got conned by this so called company back in December 2018
when my hotel booking was cancelled. How many more people have to have their holiday plans ruined by these pieces of S..T, before something is done to stop them.