"Very good, would use again."

These were recommended via Which (I think before they were added to the government website maybe), I ordered 2 PCR tests for our travel - both arrived next day well in advance of our trip. We returned on the 18th (Saturday), sent them back same day and had our results within around 16hrs after the lab received them on the Monday. Instructions were clear and easy to understand and I was also given excellent service from customer service (Tiegan & Emma) to answer any questions I had.

For all the negative reviews, they aren't scammers as a lot are suggesting, its likely that with the new Gov regulations they have been overwhelmed a bit. I can only speak from my own experience though and for the price (£35 per test) and service I received they were excellent.

"Extremely slow service"

Tests were at home for Friday 17th as ordered we posted friday and they are still showing at royal mail sorting office not even been recieved by the test centre yet. Very poor service we have jobs to go to. When we have paid £70for both we expected results within 48hrs. Will not use again.

And now its 21st of december and tests still showing at royal mail sorting office!! BUT are they?? royal mail have said by now they would have delivered them to source bio science!!!! Who do we believe???? Do they have a big back log at the test centre and they are not scanning to show there with them until they are due to process........ so they can put the blame on royal mail. See what tomorrow brings this is definetly not a 48hr service.

"Cheap, fast, reliable"

Ordered a day 2 test. It arrived well before the return date. The test result is available on the same day the sample is received. Also the price is acceptable.

"Reliable, prompt and friendly!"

Having experienced some very poor service from other providers, who were impossible to contact, I was delighted to discover this provider (as recommended by Which). I have placed several orders and have recommended the company to colleagues. Ordering is quick, delivery very prompt, costs are reasonable, results quick and above all I am really grateful that any time I have a question or concern I can email them and without fail I will receive a very friendly, very quick response, giving me the answer that I need. I must reiterate that we have had anxious moments and missing details from other providers so this has been such a relief.

"Kits for my partner and me were ordered…"

Kits for my partner and me were ordered and paid for on December 12, so they’d be at home waiting for our return from abroad on Dec 17. As at today, Dec 20, they still haven’t arrived and we are way past our 2 day window. The tracking system gives us no help, and we can’t get through on the ‘phone. I know it’s Christmas, but we’ve just received a package posted 2 days ago, so the post can’t be to blame. What is the problem with this company?
Update: we have received a response direct from the company and, due to non-arrival of the test kits (Dec 24) our payment was refunded. That is the proper response from a company that does business in an honourable manner. Thank you.

"We used Source BioScience for our…Travel 2 Day PCR tests"

We used Source BioScience for our travel 2 day PCR tests. We chose them from the Gov.uk website because the price they quoted on the front page was the same as the one they charged unlike many other firms quoting tiny amounts then very expensive when you follow the link. Source BioScience are refreshingly honest!! Our tests arrived on time and we were blown away with the speed of our results, truly amazing!!! I had a couple of queries and they were dealt with so quickly by Sara, Monica and Emma. I will recommend this honest genuine company to everyone I know.
A ray of sunshine in difficult times, brilliant!!!

"Slow to process result"

Slow to process result, terribly bureaucratic form to fill out to get the result out of them. Expensive. Not recommended

"Use RANDOX"

Alarm bells began to ring when I received an email while out of the country advising me my Day 2 PCR test kit may not be delivered prior to my return to the UK. To my surprise, it was behind the door when I got home 13/12/21. I used and returned the kit within hours of landing back in the UK. By the morning of 15/12/21 I had heard nothing from SourceBioSience, panic started to set in as I was due back at work 16/12/21. I tried ringing several times, to be greeted with a recoding to email. I emailed 3 times, I either got an automated reply or no reply at all. Still waiting for a reply!

I was forced in to taking unpaid leave, like many other customers of SourceBioSience, until I eventually received my test certificate. I shall be pursuing a full refund.

I strongly advise you use a different supplier, RANDOX are good, don’t use this outfit if you want a stress free experience. Customer services does not exist.

"Efficient and cost effective"

Used Source for both my fit to fly and my day 2 test.
I collected my day 2 test from their site and dropped it off for testing - if local enough I would recommend this.
My sample was processed extremely quickly on both occasions meaning I was at peace of mind when travelling and that I could end isolation promptly upon return.
Would 100% use again and would recommend to all family and friends.

"I can’t imagine how challenging it must…"

I can’t imagine how challenging it must be to adapt to changes in demand due to changing travel requirements. Despite receiving the kit later than requested, results were back within a day. They were communicative regarding potential impact to timelines and I found each message and the directions for the test to be very clear and concise.

Thank you to all those working behind the scenes - it’s meant my family can be with us for the holidays after a very challenging year.