"Best PCR test provider! 11/10 Service! Thank you!"

I've tried a few PCR test providers and this was the best one! My queries were answered within an hour even when I had sent them after hours around 8pm! I used them for before Travel PCR test, results were provided within a day.

By the way this was very cost effective as well, cheaper than most of the other ones. Also they sent the PCR test kit via next day delivery courier when I mentioned my travel date. Very impressed!

Unfortunately I had nightmare experiences with others who were also on Govt approved/authorized list and coming up in top 10 during search - one of them haven't provided results or any answer even after a month!

I found Source BioScience through which.co.uk where it was in top 3 PCR providers. I'm glad I found them before flying out! Was one less thing to worry..

If you need a PCR test for any reason, I suggest to use Source BioScience first! 11/10 service!

Thank you BioScience team!

This is my first review on Trustpilot, I decided to write one as it may help someone! Unfortunately I wasted too many hours and money with other PCR providers.

"Test not delivered because I wasn’t home!"

I normally don’t write reviews but today I do as I’m just so angry and frustrated!
I’ve ordered a day 2 return test to be delivered on the 19th December so it can wait for me when I return today (27th Dec) especially as it is Christmas. I got a message on the 20th that me delivery is on its way. As I just returned home, instead of a covid test I found a note from royal mail that my parcel was not delivered as I wasn’t home!!! What did you pack that test in that it wouldn’t fit through my letter box???? I have had tests delivered before and they all fit through my letter box!!! I didn’t even got a message while abroad to actually re arrange a delivery! There is a tracker option on the e mail i received but it doesn’t work or maybe only once the test has ben sent from my side?
I do know that the royal mail is not your responsibility but how can you not make sure that parcel has the size of a letter to fit through a letter box??? How can it be not clear for royal mail that that this is a covid test and should be delivered even if the person isn’t home? I could only re arrange a delivery for Thursday! That means I’m not able to go to work for the rest of the week!!!! I work for the NHS and have been given special leave to see my family abroad, it was hard enough that the rules changed and I have to isolate until the test results are coming in, but not getting a delivery, especially as ordered on time because of Christmas is absolutely ridiculous!!! I’m so angry right now!

"In ordered a day 2 PCR home test kit in…"

In ordered a day 2 PCR home test kit in early December in time for my arrival in UK on 22 December. Posted my swab on 23 December and received my results just after 3 pm on Xmas day ( fortunately it was negative) excellent service thank you

"Reliable and reasonable"

Day 2 PCR ordered on 3rd December for 17th December. Arrived on 15th December. Completed test posted at 17:00 on 17th (from Cornwall), result available 22:00 on 18th. Perfect!
I have used them for a total of four trips to the UK and they have always delivered 100% reliably.
I have, however, noticed they are not currently taking orders for fit go fly for next week.

"Thank you Source BioScience team :)"

Customer service replied promptly to an email enquiry I sent.
Day 2 PCR tests arrived in time for our arrival.
Samples sent Thursday morning, results delivered Friday evening
Highly recommended.

"Don’t recommend for COVID tests unless…"

Don’t recommend for COVID tests unless you happy waiting 7days+ for a result. For an incredible service and support team with helpful staff and good turn around time I recommend the following companies: Collinson Travel Tests, and/or London medical laboratory.

"Not good,unreliable not sending day 2…"

Not good,unreliable not sending day 2 results even after 9 days,
Completely non skilled person sitting on no phone call response no email reply,

"Very unreliable"

Very unreliable. Email communication is horrible. How to download results very unclear.

"Delayed results"

Delayed results impacting in time of work

I originally booked this test and read the reviews carefully (it was rated 4.5 stars with thousands of reviews) so I thought it would be safe to expect a quick 48 hr turnaround. However, this took much longer and I had to isolate for 4 days and my work were not very understanding (I work for the NHS and this was very difficult for them). I think the PCR tests could be sent out quicker as mine was only sent out just before I was back. This would have meant I could have done it and posted it quicker. I appreciate that due to the increase in covid cases and it s being very close to christmas, the demand for the postal systems and the processors is stretched but I would advise others to be wary that it might take much longer than anticipated for the results to come back.

"Booked a day 2 test"

Booked a day 2 test, was dispatched before we came back and they were waiting for us when we got home. The issue arose when we sent them back, I understand Royal Mail are suffering issues however it took 3 days for our tests to be delivered to Bioscience. However they were analysed and the results available within 24hrs after the samples being delivered. Overall a good experience however if we couldn't WFH we would've lost out on income.