"Shocking Customer Service"

Whilst our LFT's went smoothly, one of the group's surnames was incorrect on the PCR form and therefore cannot complete the Passenger Locator Form to get back to the UK. Having tried to call them and emailed 3 times, still no assistance. They say they are open 24hr, absolutely not. If it's outside 9 to 5 Monday to Friday you have no hope of contacting them. Let's hope we can sort it at the EuroTunnel, we are on our way now. Would not recommend!

At the last hour, and I mean 30 mins before we got to Calais, they emailed that they had changed the name on their system and we were able to complete the form. Lots of stress, which could have been avoided if they had responded to my first email. Now to see how long it takes to get the PCR's back. Fingers crossed not long! I will update and increase the stars if appropriate!

"Only one issue - late results"

I ordered a Day 2 test kit. Everything went smoothly except obtaining the result. More details below.

The website an emails were clear and informative. I understood how to take the test at home, how to post the sample, how to view the result once available, etc.

Test result arrived later than expected. I was under the impression that they would be available within 48 hours. I posted the sample on 13/12/2021 and received the result on 18/12/2021.

"Trustworthy and reasonably priced"

No problem at all with this company, sensible price for the test arrived on time but the royal mail took 5 days to deliver my test back to the test company, they then duly carried out the test and informed me of the test results within 5hrs

"Phenominal turnaround!"

Test in post 17.30 16/12. Recieved 10.28 am 17/12 results 16.44.That’s what I call service thank you so very much

"Third time using Source BioScience - very happy."

This is the third time I've used Source BioScience and I've had a great service each time. First time was during the summer when I had to order a day 2 and 8 test package. The tests came a few days early and both tests were processed quickly despite delivery delays from Royal Mail.

I also used their lateral flow service when I visited England back in November. Again, the test arrived days earlier at my destination and I received a quick response when uploading my result.

Now I have used them a third time for my Day 2 PCR test. I ordered on Sunday 12th December, and although the test was despatched Tuesday, it still arrived in time on Wednesday when I was due to fly in. Posted it back first thing Thursday morning, received acknowledgement of receipt this morning at 9am and now by 5pm, my test has been processed.

Super happy with the reliability of postage, receipt and test processing times and will continue to order from this company for as long as there are testing requirements.

Only downside is that there is no number to contact, but when I have emailed one time, I was responded to within 2 hours. Would absolutely recommend.

"Tests arrived in good time for our…"

Tests arrived in good time for our arrival home. They were half the price of any other company we could find at £35 for 24hr PCR. Dropped the test off at priority post box for 10am, got to lab at 8pm and had results 24hrs later. Would use again.

"Great service!"

Ordered our kits for our family on Friday 10th December and they were delivered on Tuesday 14th December. We posted them back on Wednesday 15th December and had our results on the morning of the 17th December. Very good, efficient service and an up to date tracker to see the stage of where your order/ sample is at. An easy download certificate also to confirm a negative result.

"Excellent service, exceeded expectations - speedy turnaround day 2 tests despite uptick in demand"

Great communication to keep us informed of possible delay to delivery of tests due to surge in demand, tests arrived the day we arrived back in the UK, receipt at lab acknowledged 10am day after posting, my results in 10hrs, my husband's in 14hrs. Excellent service. Only criticism, and something to be aware of, is that tests are sent using royal mail 24 - ours were sent back to the post office as we hadn't arrived home when they were delivered.

"Please read the bad reviews and believe…"

Please read the bad reviews and believe them as I thought it can’t be that’s bad.
We missed our flight to see my family for Christmas and not only lost money for the flights, luggage etc I actually paid for a product which I received 72h later posted 5 minutes later and again it’s been 76h and still no results.
Absolutely joke of a company! Wish I could give you less than a star as you ruin my Christmas.
Why do you state all those 24h lies?
It’s definitely a scam. I am expecting a full refund as I have emailed them and while their automatic email says that someone will get back to me within maximum of 4h, 96 hours later and still nothing.
Let me know how do I get in contact with you as calling, emailing doesn’t seem like it’s working with all your lies and automatic recorded messages!

"Could be faster"

I received my test result after 24 h, but still next day, so I can change my previous opinion.