"recently ordered a photo book and the…"

recently ordered a photo book and the process was very easy. The book was delivered quickly

"Still waiting!!"

Still waiting!!
So far I have been waiting three weeks for my photo tiles with no information from Jessops. They have not responded to my email request for an update so even one star is being generous!

"A Jessops gift voucher refused at…"

A Jessops gift voucher refused at checkout despite having more than a month left before expiry. Customer services were polite but said managers required proof of original purchase on line by the giver in 2017. I am doing my best to challenge this but it is proving difficult. The Voucher has a code on it and one would reasonably have thought it to be an easy matter to check if it was original or if an earlier attempt had been made to use it by someone else. My advice therefore is don’t trust vouchers and avoid Jessops. The giver, a family member has been robbed and I feel cheated.

"Excellent quality"

Wall calendars: Very good turn-around, and the paper is thick and high quality. The process of uploading photos, choosing them and re-sizing was also very easy. Let down by Royal Mail who left the parcel outside in the pouring rain despite under-cover area being available... I had to dry the contents in my airing cupboard overnight but it survived

"No sign of my order."

I made an order of 6 x photo tiles on 13th November which was a smooth experience with delivery being stated as 0-10 days. It is now the 25th November and I have not even had a dispatched E-Mail. No correspondence from Jessops Photos in any shape or form. I have E-Mailed the customer service team and they have not even responded. I have been left in limbo with my order with absolutely no information.

As I have had not been updated at all and the 0-10 day delivery window has been missed, I deem this to be a 1 star service from a 'reputable' company.

Update 2/12/2020

I called Jessops to trace my order and was told there has been an issue with stock but they have now been printed and dispatched my order 2nd class on Friday 27th November (They also confirmed via E-Mail). It is now the 2nd of Dec and there is still no sign of the order. Not even as much as a dispatched E-Mail. Royal Mail states 2-3 buisness days including Saturdays for 2nd class.

It's just not good enough. This was a wedding anniversary gift which the anniversary has now passed. Again, not good enough.

"Expensive"

Whilst im thoroughly happy with the large photo...... It was very expensive...... And not a money off voucher either.

"Excellent"

Excellent,really quick delivery and excellent quality. Five stars

"Shocking product!!"

What is the point of having a photo personalised product when said photo isn't on the front of the item but wrapped around the spine!
No correspondence for Jessops when emailed so now left with a Christmas present which is of no use!!

"Photos for my mum"

I ordered some photos for my mum and they came very quickly. Most of the photos were perfect but there were a couple who were cropped a bit more than I expected.
On the whole I'd recommend the service.

"Hanging Acrylic prints is a nightmare"

Easy, efficient service but I have not given 5* because nowhere did it warn purchasers of the incredible difficulty in putting up acrylic prints. I read reviews which said acrylic prints were best but ... If there is an easy way to hang we weren't told. Really problematic to hang on anything but an outside wall.