"Terrible service after 12 days I can’t…"

Terrible service after 12 days I can’t even be told if my order will be delivered before Christmas and no tracking details can be sent. Would never use again.

"No contact, no information or item received."

Ok, so you asked, quite honestly terrible, I keep getting daily emails and recommended adds for last minute offers, orders and Christmas deliveries, yet nearly 3 weeks after ordering I still haven't received my item. Not good Jessops, I expected better, not even so much as an update.

UPDATE.. 02/01/2020
Still no reply to my email, still no information or item.

"Damaged corners Photo Tiles"

Two Photo tiles ordered end of November for Christmas. Arrived promptly but with several damaged corners. Customer service asked for photos of the damage which I forwarded. I am still waiting for a response.

"Excellent service and support"

Excellent service. When I couldn't locate the place to type in a discount code the lady was very supportive through the online help function. The calendar I ordered arrived in good time and is of good quality.

"Brilliant quality of prints"

Brilliant quality of prints, and delivered very quickly. They were perfect for sticking onto blank cards for making special gift cards or Christmas cards. They looked very impressive.

"I have emailed you but no reply the…"

I have emailed you but no reply the print I received was damaged in the post, these larger prints really should be put into a tube, It was a Christmas present but unfortunately i can’t give it to them

"Excellent quality calendars…"

Excellent quality calendars unfortunately they were dispatched in two packages one arrived in good time the second one has been lost somewhere in the Royal Mail system however I contacted Jessops they arranged a reprint of the balance which arrived promptly, Great Service.

"not impressed"

order for 11 prints on 1st December, 16 days later no dispatch email. Emailed on 14/12/20 chasing up the order 3 days later still no reply.
1st time I've used Jessops on line ordering. Probably the last as well.

"Good result if you’re patient with the software"

Ordered four (different) tea towels. Found the online software a bit clunky and frustrating at first, but was able to get a good result with some fiddling about. Very pleased with the print quality, though, and the collect from store process worked flawlessly.

"Tried to use my gift voucher but kept…"

Tried to use my gift voucher but kept getting not recognised message tried to contact jessops but still waiting for a response. voucher expires at end of month so assume iim going to loose my gift this is awful service. I used to big fan of jessops but will be keeping well clear and use alternative photo shops & services

Update jan 2021 Jessop initial reply saying They would not assist .... but later contacted me to say they had new information and gave me a new code to use which worked fine
That was helpful thanks jessops - hence have upgraded my review from 1star