"Item never arrived."

Ordered 4 posters in one order.

They haven't arrived.

Contacted Jessops. No reply.

Raised a dispute with PayPal. No reply.

It's now not about the order or even the money. If you can't invest in a proper customer service experience in 2022, you (Peter Jones) really have no business in retail.

"Lost my video, dreadful Service, still not resolved"

I sent a video of my wedding from 1973 to be copied onto a DVD In November and have never received it.
It is not possible to talk to anyone in person and email and live chat is convoluted, takes ages, and I have been told that the item has already been sent to me.
However, they will not give me a tracking number or any further explanation. This is dreadful service and I would warn anybody against using this company, especially if you may lose precious memories.

"BEWARE Jessops selling out of stock products without informing customers"

BEWARE, DO NOT ORDER FROM JESSOPS ONLINE SHOP, THEY WILL SELL YOU PRODUCTS THEY DO NOT HAVE IN STOCK WITHOUT INFORMING YOU! They send an order confirmation email and leave you waiting for tracking information indefinitely. When you email them, they ignore emails and their live chat is not always working.

"Poor communication and useless customer service"

I ordered a camera and some film from Jessops. I had a confirmation by email then a few days later I received the film only. I contacted Jessops to see what was going on with my order to be told they dont have the camera in stock and also no date for expected delivery to them. I now have some expensive film and no camera. I have been told it is my responsibility to return the film with a caution about its condition on return. I was not told the camera wouldn't be forthcoming by email, I had to find this out myself. This has left me without a Christmas present at very short notice.

"Disappointing quality"

Disappointing quality on a large acrylic print. There was too much red in the image, and it was over-sharpened. I complained and they blamed the original image. Fortunately, Bonusprint have done a much better job, so I know a better print is possible. A waste of 40 odd quid though. I won't be going back.

"Literally the worst experience with a…"

Literally the worst experience with a company ever.
I ordered 5 items a month ago. The first part delivered 2 items late! After many chats and phone calls, they tell me the rest of the stock is out of stock. I then get assured the rest of the order is coming in a few days. I get a parcel only containing one other item! Still waiting on the last 2 a month later! Terrible service, never order from them!! They seem to have really bad warehouse issues!

"Jamie - First Class Service"

I have contacted a gentlemen by the name of Jamie on a few occasions and his professionalism and knowledge shone through. He took the time to explain everything to me in connection with my purchase and I couldn't be happier with the service I was provided. Thank you Jamie

"slow service..company blame royal mail…"

slow service..company blame royal mail when they only dispatched at the end of the time window (excluding W/E ) it will be 11 days before the photos arrive

"Good quality and service"

I have ordered and had delivered 2 separate gloss canvasses in the last few weeks
Really pleased with them and delivery was quick
Good value as well with 50% off using online code

"Abusive staff AVOID"

Went to pick up an item we had reserved from the Manchester store. The staff were aggressive and unhelpful and told us to leave the store and never come back. Our crime. we wanted a paper receipt which we are entitled to by LAW...AVOID AT ALL COST