"Joy was very quick to respond"

Joy was very quick to respond, professional, friendly and helpful. Very happy with her service.
Thank you Joy!

"The Customer Service was good and…"

The Customer Service was good and effective. Very helpful and points you in the right direction very quickly.

"ANNKE support is very big!"

I wrote 5 times to ANNKE support and I always got precise and timely answers.
I was supported and helped to solve the problem and now everything works perfectly.
Thank you for your kindness and competence

"I requested firmware for my DVR and was…"

I requested firmware for my DVR and was immediately helped by a friendly employee.
It worked great, device is working again after the new update!
Thank you again from Germany, Essen, North Rhine Westphalia

"Speedy support and great equipment!"

Speedy support and great equipment!

"My monitor was defective after a few…"

My monitor was defective after a few weeks and could no longer be operated.
Unfortunately, I didn't get the whole set replaced. That really annoys me because I had to buy a new set as the monitor (NVR) is not available to buy separately. So Annke forces you to buy a complete set if one component fails. Almost every customer gets angry.

I have my reasons for needing a monitor for my cameras. In this respect, your solutions were not practical for me. However, you were not in a position to send me a replacement monitor. All you could have done was take a monitor from a new set. Even if it was "out of stock", there would certainly have been other options. The remaining cameras could certainly have been given to customers with whom one or both cameras were causing problems. But you are apparently too inflexible for such a solution.

"Fast and Accurate Support"

My DVR wouldn’t boot and displayed a flashing red light near the power plug inside the housing. I submitted a support ticket on Friday and received a response on Saturday with troubleshooting steps to identify whether the power adapter or HDD had failed. Following the steps, I determined the power adapter was the issue and replaced it. The DVR now boots and is working properly. I appreciate the prompt and accurate assistance in resolving the problem quickly.

"Best customer service!"

I recently lost my fiance (father of my children) in a car accident. Our camera system was set to his phone and after accident I didn't have access! Annke helped me so much and went step by step to help me get through the process and now I have access to my home to monitor through my own phone even when I'm away! They were very nice and helped me out so much!

"Review of ANNKE Support"

I recently had the pleasure of reaching out to ANNKE’s customer support, and I must say I was thoroughly impressed. The team was quick, professional, and incredibly helpful in addressing my questions and resolving the issue I was facing.

The staff demonstrated excellent knowledge of their products and solutions, guiding me through the process step by step with patience and clarity. I also appreciated the promptness of their response, minimizing any downtime I experienced.

Thanks to their support, I was able to resolve everything easily and efficiently, further reinforcing the quality of not just their products but also their customer service. I highly recommend ANNKE for anyone looking for reliability and top-notch assistance.

Thank you, ANNKE! 👏

"la gentilezza nei rapporti umani o in…"

la gentilezza nei rapporti umani o in quelle pubbliche è tutto, e fa capire la qualità che c'è dietro di conseguenza