"Why I choose ProDog Raw"

The customer service I have received is second to none. They were very willing to accommodate my request for changing my delivery address, after I'd placed an order and forgot to do it myself, going above and beyond what I was expecting, as well as telling me about other services they could help me with in the future. The latest thing I had to contact them for was changing the date of my subscription after moving it for Christmas. It was done with no fuss and in the usual helpful and pleasant manner I had received before.
In regards the food, my dog was very changeable about what he ate and I found myself changing the type of food more times that i care to remember. Then I tried raw food, but found that I had to keep going to the shop to stock up and then cook up the various things such as vegetables etc that I had to put with it. He liked it but not quite as much as he does now.
But then I found ProDog Raw and tried their bundle - my dog lapped up the food and I found they did a subscription service and the food came ready prepared. I signed up and received my first delivery of mixed food for a month back in October 24. All I had to do was remember to take it out of the freezer and thaw. It's brilliant. Thank You

"Excellent customer service "

Efficient and polite response to my question and rearranged the subscription date as requested. Appreciated.

"ProDog Raw food"

I have always fed my dogs on raw and started using ProDog in 2023.
I find it very pleasant to handle and always smells fresh. Added vegetables save me a lot of time as my dogs love raw vegetables and of course it’s part of a well balanced diet for them. The food is easy to order, delivered to my door in 1kg plastic containers and still frozen. They have a good variety of proteins, turkey, chicken, fish, beef, lamb, duck etc. and it’s easy to change around to keep variety. My dogs (Spaniels) thrive on it, no allergies, no skin problems, never need to visit a vet, no weight problems either if meals weighed out as per recommended amounts. One of my spaniels is almost 14 and as slim, lively and flexible as she has always been.
Any queries or questions via email are answered in a friendly, helpful way and phone calls are dealt with equally helpfully and pleasantly.
I couldn’t recommend ProDog more highly. Having tried a few other brands in the past I am happier with ProDog than any of the previous ones.

"Speedy response to query"

Speedy response to query and positive information regarding 10% off next purchase as new customer
My dog is loving her food atm

"We switched to ProDog Raw on the advice our dog trainers"

We switched to ProDog Raw on the advice of our dog trainers after our dog developed an intolerance to the brand he had been on for years. We use their product lines that are designed for dogs with sensitive stomachs. It's been a revelation. His coat is much softer and he isn't the smelly dog that he used to be (well not as much). The switch from previous brand to ProDog went really smoothly and he continues to love his meal times. We had a recent query about their reward scheme swiftly answered by one of their customer services team (Robin) in a professional, friendly and helpful way and are consistently impressed by all of our interactions with this brand. We've recommended to other dog owners and haven't heard negative feedback from anyone that uses them.

"I ordered a good mix of flavours for my…"

I ordered a good mix of flavours for my small jack russels. They struggle with bone content and the size of bone pieces so the fact this is ground up bone is a big bonus for me and my girls. Boneless is a bonus too.
I love the exotic flavours as well.
The customer service is great and my delivery came in record speed.

"I tried the ProDog sample pack"

I tried the ProDog sample pack. My dogs absolutely loved the food and I will defiantly be ordering again.

"Goes above and beyond to help our dogs."

Goes above and beyond to help our dogs.

Knowledgeable staff, happy to chat.

"ProDog Raw is fantastic"

ProDog Raw is fantastic - the customer service is excellent. Always happy to help with any queries and respond very quickly. My vizsla has been on this food since we brought him home at 8wks - and he loves it! Lotsbof different options - would highly recommend

"Costumer service appalling. They took £111 and replied with ‘🙁’ disgusting. "

Post enjoying this company for 2 years. £111 was taken out of our account and we gained no goods for this. Post postponing a delivery (of which we had done at least 3 times prior). Our order never arrived and we were given no refund or replacement. Leaving our dogs without food and with the only communication disgustingly unprofessional emails with emoji sad faces to console us. The issue is we have been undertaking the same actions for our dog food but one time they chose to not deliver and this was apparently our fault. They kept out £111 and we will never be gaining this food again.

We have now found a new company which are lovely and have great costumer service and even food that amazingly looks even more nutritious that our dogs love.
We will be advising our friends and family to transfer with a discount we have for there also.
If you don’t look after your customers this is what you get.


In response to their reply. We changed the delivery through following a link they sent us on their email to us - I don’t believe if you’re able to change something from an offical email we should be charged for it. Ether way the customer service was appalling. Night and day incomparison to bella and duke’ who have been amazing!