"Good quality raw, great service!....."

I've been purchasing the luxury complete from Prodog for around 9months now. My girl seems to love it and gobbles it down with no problems. it looks like a good quality of raw, the packaging is nice and I like that it's recyclable, I sometimes reuse them for her treats or to defrost other raw items I add to her food.

The meat tends to have a high bone content for my dog, I've received advice from the Prodog team on ways I can try and balance it out, ie adding more veg or offal. I'm in the process of playing around with ingredients to try and find the right balance for her. I intend to switch from the luxury complete pack and just order 50% bone free and mix it with the ones that contain bone.

Food has arrived frozen except for one occasion, when a few tubs were almost defrosted but I just kept those in the fridge and used them up first. The food has arrived on time except for one occasion, when I made a change to our subscription and this caused a delay in the order being processed. This was quickly resolved to prevent my girl from not having her food.

The only thing that I could say is that I've had some tubs arrive cracked or the lid slightly parted from the tubs. This hasn't caused any serious issues as the tubs were frozen, I'd be more concerned if the had arrived like that and had defrosted.

I've contacted customer service on multiple occasions since I started buying from Prodog. I've always experienced a quick response, any problems I've had have been resolved quickly, I'm enjoying the experience so far and hope to continue purchasing from Prodog.

"Highly recommended."

I struggled to settle with a raw food brand until I found prodog. Prodog is an amazing product and the only brand I go to now. My dog loves this food, a good variety of different meat flavours keep the meals interesting and helps you swop the proteins. I use the complete as a good nutritional balance covering all dogs needs. They sell a variety of top up supplements too. Any issues the customer support team are straight on it, helpful and efficient. I find it quite economical too for the quality.

"As always great customer service …"

A problem with my payment provider meant my order just before Christmas didn’t go through, potentially leaving me without food for my Maltipoo who is 100% reliant on one protein due to allergies. The team were brilliant, they went above and beyond to help me rectify the matter and even though they had officially finished for the Christmas period, they made sure the order still went through.
Great team, great food and a very happy Coco at dinner time!

"Bad customer service, Good at selling food"

Good at selling food, but if any issues arise they not very helpful or sympathetic.
Had an order stolen from outside and was told its basically a me problem and was offered a credit after many emails back and forth with mis-information, the last time before that I was offered a cheap bag of dog treats. Spent £100s with this company so a-bit disappointed, keep the voucher.

"Today I'm here doing another review on…"

Today I'm here doing another review on prodog but this time with a 5 star rating I had been on the phone with manager Frank and he could not have been any more helpful than what he was. He issued a new batch out for me as the other at the time had gone missing but also issued me a refund let's say compensation somewhere on the lines could not of had a better guy to deal with my complaint so now my pooch can start his new food in morning and see how he goes on it fingers cross my pooch likes it. FRANK THANK YOU MY FRIEND FOR PUTTING 100% IN TO RESOLVING MY ISSUE REGARDING ORDER👍🐶

"Terrible service"

Terrible service - let us down the day before we go on holiday and left us no food for our dog. Didn't honour a repeat order and didn't tell us when our payment couldn't be processed. Took an age to get hold of them to try and sort out and they couldn't tell us why we weren't notified that our order was not coming

"Excellent company "

I have used this company for a long time and have always been impressed with their customer service. The food is good and (if you choose the correct variety) suitable for my dalmatians, who gives it 5 stars! I also use the 'Flex' supplement which looks after their joints. All in all excellent company.

"Excellent - nothing else to say"

Excellent dog food and excellent customer service. Any issue/query is sorted quickly and efficiently by the team. Can't recommend them enough.

"ProDog Raw has been amazing for a newbie raw feeder and itchy yeasty dog! "

ProDog Raw has been amazing! They’ve got such a huge range of proteins to choose from, including some exotic ones, which is brilliant for dogs with sensitivities. The food comes really well packaged, and their website is full of helpful information, making it super easy to navigate.

My Cavapoo has had issues with yeast and itchy skin, we've been to the vets, tried the cleaners at home, and then went on a journey of researching and trying to improve his diet and life as a whole, his yeasty ears are finally starting to clear up with ZERO medicine from the vets. Prodogs range has been a lifesaver in helping me figure out what works for him and what doesn’t, we're still figuring it out but its been great so far. The support from Alison, their nutritionist, and Caroline, their behaviourist, has been incredible. They’ve been there whenever I needed advice, whether over email or on the phone, and it’s made such a difference.

Before, my dog was so fussy and barely ate anything. Now, thanks to the quality of the food and Caroline’s tips on keeping him calm and sticking to strict mealtimes, he’s eating better than ever, maybe even a little too much!

I’ve only just started my raw feeding journey, but ProDog Raw has made it such a positive experience. Massive thanks to the team for all their help!

"Great service "

Every time I have contacted the customer service team they are quick to respond and always helpful and friendly