"No communication..."

I used to love bloombox and wait for their deliveries with anticipation. I actually changed my subscription to the slightly more expensive monthly subscription that includes some gifts and a 12 month journey...
so far I have been very disappointed.
I was very apprehensive posting this as being a small business owner, I know things are hard and brexit has not helped given that bloombox is EU. I understand that.
What I don’t understand is them taking money for quite an expensive subscription and then hearing nothing for almost a month. Finally received January’s subscription (money taken beginning of the month) a week ago. February’s payment was taken a while ago and have heard nothing since. I understand that there are some difficulties with supply and delivery, but the lack of any communication is infuriating, especially when I receive several emails a week encouraging me to spend more.
Decembers plant was in transit 10 days and died a week after being unboxed (blamed this on delivery at the time as not the company’s fault, but they didn’t respond to any emails saying I hadn’t received the item that Hermes was saying I had), jan’s plant received in feb, and no sign or indication of where feb’s plant might be. At this point I want to cancel, but I’m out £40 minimum!
The plants and pots were so lovely and the advertising is great... but customer service is shocking and the last 3 months have just been very disappointing.

"Beautiful plants 🥰"

I'm so happy with the service that bloombox gives me, the plants are lovely , really well packaged so they don't get damaged, if an problem you only have to email and they deal with the problem straight away , cant recommend them enough.

"Standout and superior"

The standout superior plant subscription firm! I’d love to see you go B-Corp please!

"Beautiful pot and excellent eco packaging"

I can't comment on plants as I only ordered a pot. Pot is lovely. Packaging brilliantly eco. No plastic and very secure. A plant pot for me and packaging great fun for my kittens! Would use Bloombox again.

"Best gift ever!"

I received a gift subscription for Christmas, and I hadn’t anticipated how much I’d end up loving it! It’s very exciting each month when I receive the notification my plant is on its way. The plants are healthy and beautiful, carefully packed, with loads of info on how to care for them.

"Honestly Terrible"

Everything that could have gone wrong did - including their ‘resolutions’. Don’t waste your money.

"Shocking"

Shocking. My plant arrived dead, upside down in the box, soil everywhere. Never again, sticking to my local garden centres from now on

"Brilliant service"

Brilliant service, lovely condition plant and stylish pot.
Thank you!

"Bloombox are fantastic! Lisa’s first order"

Absolutely thrilled with my order. Plants are amazing quality and my pots are really cute. Packaging was superb and all arrived safely. Great website with no issues on delivery time. Will use again and recommended to friends .. thankyou 🌿🙂

"Great company"

Great company, good customer service.