"NYC booking"

Ilse was amazing at helping us secure a beautiful home to rent on the Upper West Side. She was great at communicating quickly with us and left me well assured that everything would be excellent for our upcoming stay in NYC.

"Follow up by consultant and booking costs"

The follow up by the consultant in relation to queries about various properties was prompt.
The website needs to be clearer on the currency for quoting and payment. Also the quotes are not transparent, there needs to be an option to work out local taxes and add on fees.
Onefinestay have an excellent range of apartments and display clearly with descriptions and photos, other travellers detailed reviews of the properties would be helpful.
The model of prepaying 100% and harsh cancellation penalty of 50% is definitely a drawback. Perhaps full payment 30 or 60 days out from staying would be more appropriate.

"Booking a Vacation"

Very easy, fun and professional and well within my budget....no surprises.
Another great thing Fairmont has done!!!

"Excellent cordination and follow ups"

Excellent coordination and follow ups by the staffs through phone calls and emails. I was able to make clear all conditions and requirements before making the actual booking.

"Excellent vacation apartments!"

This is our third time using One Fine Stay in as many trips to Europe. We have stayed in London, Paris and will stay in Rome this coming summer. It is a pleasure to book with this company and stay in their apartments. They are well located, nicely prepared, great service, both in booking and being greeted. They even helped us locate an apartment in another city through their contacts, despite not having an active office there.

"A Happy Customer!"

Georgia was very patient and helpful. She found me the perfect place in NYC for this summer! We love OneFineStay!

"caveat emptor"

We stayed in a One Fine Stay property in London for 9 nights in late 2015/early 2016. Overall it was a very good experience. The flat was lovely and functional and very comfortable. It wasn’t perfect (one of the bathrooms was a converted closet), but whose home is? The service was very good, with a couple of minor irritations. The iphone was very helpful, both for contacting OFS with questions and for obtaining local information.

So I recently went to the One Fine Stay site again to make another London reservation and was alarmed by indicators that between 1% and 4% of properties (depending on the area I searched) were still available for the August dates I am interested in, which is 7 months away. In a small panic, I grabbed something that will be fine, but was not necessarily my preference. Their cancellation policy is severe (basically, you can't cancel after 24 hours - you forfeit 50% of the fee - even if you want to switch to another property and even if the reservation is months and months away). I have since learned, through communication with One Fine Stay personnel, that in fact most properties aren't even available yet for August bookings. Essentially, I was tricked into booking and now they are unwilling to let me consider other properties without the severe penalty. Even though our stay last time was very good, I can't recommend a company that is untrustworthy and treats its customers this way. They probably would have made more money off me if they had let me consider other more expensive properties, but instead they have chosen to use deceptive marketing practices to make an immediate sale. It is possible you’ll have a very good experience with One Fine Stay, as we did the first time, and I expect to be satisfied with our current booking (which we are stuck with), but you are also at risk of being taken advantage of so I can’t recommend them. I will not book with them again.

"last booking"

my first attempt sent me to a maternity leaver, but then all went through fine

"CLEAR AND SMART"

everything was easy.

"Trustworthy and professional !"

Excellent experience! Great choice