"Contacted customer service department…"

Contacted customer service department to request a missing part. Excellent service, prompt response and part shipped within 24 hours.

"Fantastic Service, would highly recommend.."

I contacted their customer service department looking to purchase a spare part, i explained what i wanted and why i wanted it. I received several messages back and then a few days later the part came in the post, to boot they gave me an extra one..

So thanks Dana and your colleagues..

"Dos semanas llevo esperando mi caseta…"

Dos semanas llevo esperando mi caseta cuando en la pág oficial que es donde decidimos comprarla "para tener mejores garantías" pone que está en casa en 48 h/ 5 días. No hemos parado de llamar y la chica nos dice que pasa la incidencia pero aquí no llega nada. Un producto que no es nada barato y que tengas que estar peleando todos los días porque no lo traen me parece indignante.

"Excellent service and support "

Huge thanks for the outstanding service from Avital in the customer team - after encountering a problem with a part, we used the web form and after a swift reply and quick exchange, a solution was found that exceeded our expectations.

We’ve purchased a number of items from Keter over the years and cannot fault the support and service we’ve received. The items are durable and have lasted well, and any time we’ve encountered a bit of a challenge, we’ve found the customer support to be excellent.

There aren’t many companies who operate like this, so credit to Avital and Keter customer services for understanding the importance of customer care and retention.

"Really bad service throughout the company. "

Bought a box from keter as there items looked well online. paid for transport to my caravan as thats where it was being installed. Opened the box to assemble and the Item and it was damaged, flagged it with their customer service. They said the part i needed was not in stock and it was on back order, so i asked for a refund. This was over 2 weeks ago now and still haven't heard anything from them. Gave them a call this morning and they seem to not know what was going on. She said that i need to wait for an email. I asked for the manager and she couldn't pass me on l. Keter being a reputable company should be better than this. I will NOT be using this company again and others should avoid.

"Great Customer Service "

Keter grande storage box has been a great purchase, really pleased with Keter following an issue - customer service team responded quickly delivering a part within 3 working day’s returning the box to full working order.

Well done down very happy customer, would recommend- Thank you

"Fantastic service"

Had an issue where my next door neighbour had a fire on their property which ended up burning 3 base cushions and 3 back cushions of a patio set that I had purchased from Argos some 3 months earlier.
I contacted Keter and spoke to a Customer Service guy by the name of Evan. His response was on point, he confirmed a few details to ensure i was a genuine customer, and arranged for the cushions Keter had in stock to be despatched asap, with one remaining cushion placed on backorder. The replacements were supplied Free of Charge, they also covered carriage charges.
I'm 61 years of age and i've never had such a fantastic response to an issue from a supplier.
It will therefore come as no surprise to hear that i will have no hesitation buying their products in the future.

"Poor customer service "

Ordered directly from website, delivered on time, when opened and assembly started my builder found an important part missing and therefore had to dismantle,
Replacement part sent and shed built.
Builder had to charge labour for the first part, reached out to keter to ask for reimbursement of the labour costs due to the missing part.
I Heard nothing back no acknowledgment whatsoever!
Poor customer service.
Happy with the shed but be wary if you buy and there is an issue.

"Customer services so helpful even tho I…"

Customer services so helpful even tho I was vague about the part needed, can’t thank them enough

"Excellent customer service "

We needed some screws to erect a Keter 7x5 shed. We are a charity and the shed had been given to us. In the move we lost the pack of screws. I explained the situation to Keter customer support and after a short delay received an email to advise me that the warehouse would be dispatching replacements shortly, free of charge.