"Great service fro Keter"

I have three store it out storage units and am really pleased with them but unfortunately after five years or so the pistons which lift the lid had rusted badly which
made opening and closing very difficult.
I contacted Keter to see if they would sell me replacement pistons, I spoke to Anita Rose, a lovely lady who took my details and said she would be happy to help providing I sent some photos of the pistons in question.
I was amazed when the next day I received an email to inform me that my replacement pistons were on their way free of charge and they arrived two days later.
I’m so pleased with the service from Keter and can’t speak highly enough of them, well done 10/10

"Excellent service"

Excellent service

"Horrible experience still waiting for refund its been >2months"

I ordered a keter storage on 02 june 2024.
I specifically asked that this delivery arrives on a wednesday as l work 12 hour shifts in the hospital and at time lm on call on most other days. This was agreed with the courier however the courier attempted deliveries all the other days but the Wednesday...
It was very frustrating. I would call the courier and they would say l should speak to keter and l would call keter back and forth.
When it finally arrived it was broken through transit.
It was a nightmare to get a replacement product delivered.
When that was delivered it was broken tooo😣
The 2keter storages were collected after numerous calls to keter and the courier on the 24th of july.
Today is the 22nd of august 2024 and l am still calling to chase my refund.
I keep talking to different customer advisers who promise to keep me informed but they don't.
They are telling me they need to chase the courier who collected the items on the 24th of july 2024 but today is the 20th of August 2024. I don't see why this is my problem and why l am not receiving a refund.

It has been a horrible experience and l don't know if l'll receive my money.
Customer service is not reliable and l have been calling this number l have been given by one of the advisers but no one is answering 01215060020

"Quality shed 6 x 8 Manor Grey"

Had a few issues regarding delivery 🚚 out of the control of Keter UK. But it finally arrived and was built onto a prepared slabbed area two days after delivery. Followed the manufacturer instructions that are first class and with the help of my 83 year old mother we managed to built a shed to be proud of. This shed was bought by my mother to replace her old and rotting wooden shed. She wanted a shed that didn’t need maintenance ie painting. Her neighbours love it and have made enquiries to have the same shed in their gardens.
I would highly recommend Keter UK.

"We had an issue with a part that was…"

We had an issue with a part that was broken in transit.
Called customer service they sorted it all out and I had the replacement part within days.
I can honestly say its the best service ive ever had.
All the people i spoke to and emailed correspondence were all courteous and helpful, a credit to Keter.

"Keter storage bench lives on."

My old Keter storage bench got broken during a storm late 2023. It has still been used as a storage bench but looked very poorly due to the broken part. I took a chance and contacted Keter to see if they would sell me a replacement part so I can still use my storage bench and it would still look good. That was only 2 days a go and the part is on it's way already. Despite being unable to find my receipt they offered to supply the part as a gesture of good will and even paid for the postage! I would certainly recommend the Keter customer care team and as a company. Big shout out to all at Keter for your help and especially Avital Waintrov

"Armadio eccellente "

Armadio eccellente ma ora mi si è piegato tutto un ripiano. Esiste il ricambio ? Modello armadio resina alto Excellent 4 ripiani regolabili

"Excellent customer service from "Dana""

Excellent customer service from "Dana", who quickly sorted me out with some missing parts from a Keter shed.

"Appalling customer care"

Appalling customer care. I received a defective storage box and wasted an entire day for an arranged scheduled collection only to be told at the end of the day that nothing was booked in. Keter have an apathetic approach to customer care. I will never order from them again. My credit card company will now deal with this. Zero star!

"Premier Shed door broke- 8 weeks gone and still waiting for parts. Not good!"

Update on Review below...Following this review Keter customer services promptly responded to resolve the matter. The delays were due to difficulty of obtaining spare parts. A replacement shed is being sent. So happier now!

Ordered Premier Shed 7.5 x 9ft. on June 13th 2024- within 2 weeks the right door hinges and inside panel broke off. Called Keter to complain, they said will order replacement parts. Surprisingly they wanted me to tell them the parts numbers! At today- nearly 8 weeks gone no replacement parts, despite ringing/emailing several times, and each time being told they are on priority order. Rang today- no one picks up. Even if parts were coming from China it takes 7-10 days. So Not impressed at all! Maybe this Trustpilot review will get some attention. If not will claim a full refund.