"Quality watercolour brush"

I would order from them again. Thank you so much for the quality products. I ordered a watercolour brush set. I am in love with them. I am new at doing watercolour painting, so next up will be some more professional paints.

"Still Waiting for my Parcel to arrive"

I've purchased quite a lot of items from GreatArt. The prices are competitive. My biggest gripe why I've given a two star is the delivery times. My God this thing takes forever to arrive. This will be my last purchase from this website. I'll be using Jackson's or SAA or Ken Bromley next time and save the hassle.

"Very disappointing experience..."

Expensive £6.95 delivery for two small erasers which then get despatched on snail pace 5-10 working day delivery service. Not very impressed! I don't mind paying this much in postage (even though it is excessive for two small erasers) if it arrives in a couple of days but we are now on working day 13, almost 3 weeks after placing the order, and still no sign of the parcel. Not a great experience and my first and last time shopping with this company :-/

"Should be no ‘great’ in great art"

Really high shipping rate and yet orders take ages to arrive. I have been waiting 12 days so far for my order. Their site ‘tracking’ option does not work and their customer service is slow and unsympathetic. Not impressed at all.

"Worst experience ever"

Placed an order, after 10 days made contact as nothing received. Was told that 10 working days is the estimated time frame and also was subsequently subjected to a verbal attitude and lack of professional response when I enquire as to why such a slow service, especially after I asked why it is not made apparent at time of ordering that orders are dispatched from mainland Europe.
When asked to speak to a senior manager was denied as the "customer service " person stated he was the only one in.

When delivery is now attempted it is going to be refused and charge back made from bank. This company obviously needs reminders about distance selling laws and governance about transparency laws. The FAQ are about questions if the customer has no questions then they are not going to look there to find out about the delay of service.

Also worth noting is that the tracking service via the greatart.co.uk website doesn't work and only servers to open new tabs to order history.

Buyers be warned, take the advice from most of the reviews this company has buy elsewhere

"Good"

Delivery was later than expected (it took 2-3weeks).

but when I received damaged items, they sent me replacement after two weeks.

Customer service was no problem (They responded for my email quickly.

"Terrible company"

Terrible company. I ordered two frames and only one arrived after more than 3 weeks. I have been in touch several times and they seem to be ignoring me. Down £69.99 😡😡😡

"When I found the delivery was longer…"

When I found the delivery was longer than I anticipated, I called the company and they were so obliging and helpful in being able to source and expedite the items to me. They worked around a few obstacles and came up trumps! Thank you and great customer service for me!

"Slow, but not a scam."

I would usually reserve a 1 star review for a company that is a scam. GreatArt is not a scam. It exists, and my art supplies (which were not available elsewhere) did indeed arrive. They took longer than expected, which was already longer than we are used to in the age of Amazon Prime. I believe GreatArt would be greatly served by explaining on their order form that they are a small operation with limited resources and being more transparent about how long you should expect to wait.

"Shockingly SLOOOOOOW delivery"

If you're happy to wait a month for delivery then go ahead and give them a try; otherwise, take a little look at their reviews here and on Google and consider spending your money elsewhere. Sorry to have to give such a poor rating (it would be less than one star if possible), but this company is best avoided.

Responsive to customer service emails, but supply erroneous tracking information; they seem to sit on orders for weeks before despatch. Seriously need to up their game if they wish to trade online.

Eventually received my order and had the postage charges refunded, which is appreciated.