"Really bad service"

Really bad service - no contact or tracking provided and the customer service is unhelpful. 3 months and order has still not arrived.I ordered a parcel back in February and still waiting for it to arrive (it's now May!) I have contacted them 3 times to resend the parcel and each time nothing arrives and no contact from them. On my most recent contact with them they have denied any correspondence from me. Obviously I can prove them to be wrong and sent all the dated emails they deny. Really disappointing and unaccountable behaviour.

"Really poor service"

Really poor service. Delayed delivery of a canvas, with no notification. This was for a commission which has now been made very difficult.
I won’t be using great art again, or recommending them.

"Stay clear!!"

Took well over the estimated delivery time, no tracking number until the day before delivery, called multiple times to enquire about it with no answer from them. After I did get through I was told someone would call me, they did not until I involved PayPal. I ordered from a different company which is in France a whole week after I ordered from Greatart and it arrived first! Total joke and will never buy from them again

"Non delivery of ordered items"

Very disappointed that I have not received my delivery of paints which were ordered 24th February 2022. It is now 21st March 2022.

"Anyone There?"

Placed an order. They've taken the money from our bank account. But no order has arrived.
Impossible to contact them to find out what's happening.
Another devious company using "covid" to take peoples money, not provide the items and making it impossible to find out what's happening.
There's a name for that it begins with dishonest.

"GreatArt, non delivery, no communication. Worst experience of an online company I've ever had."

It is now "working" day 13 waiting for a delivery from GreatArt. I have written two emails and tried phoning customer services 6 times. No response to emails and phone line always engaged. So no way of communicating with them. In reality no customer service. No idea how or when I'm going to get my order or indeed get my money back. I strongly advise you not to use this company.

"The only place that sold a particular…"

The only place that sold a particular pencil I needed for a great price. Very accommodating when I pointed out a delivery cost issue and sorted it immediately. Delivery not the quickest but I was happy to wait to get what I wanted. Thanks to customer service colleagues for your help.

"Just bought some art materials from…"

Just bought some art materials from their London store, one of the broadest and most specialist ranges of art supplies, really good value and friendly helpful customer service.

"Possibly worst online seller ive dealt…"

Possibly worst online seller ive dealt with in a while. Item took 24days to arrive. They said that it would take 7-10days to arrive. Never provided tracking details didnt reply to emails. Even 10 days is an excessive delivery time. Looks like the item had been shipped from germany. Sellers should be upfront about delivery times on their websit and provide proof of despatch.

"Order not delivered"

I placed an order for a sable brush (not cheap!) on 4th February which should have arrived within 10 working days, according to the GreatArt website. It still hasn’t arrived and there is still no tracking available. I have been fobbed off on the phone with no end of false promises and different excuses. They eventually agreed to send me one direct from their store which arrived the next day but I had to really battle for that and had to pay the purchase price again. I have been told that if the other one doesn’t arrive I have to wait the legal maximum of 30 days before they will issue a refund. Needless to say I will never shop with them again.