"Spent so many hours lost count trying…"

Spent so many hours lost count trying to put in an order. Website not working very well. Tried calling, keep getting directed to voicemail, wishing me a merry christmas etc. just can’t get through? Hard to put an order on line as authentification of card does not leave a code, can’t send order through email as it won’t copy and paste, and finally atm can’t even send any emails as Microsoft as stopped all incoming and outgoing mail as the storage is full. So basically have a lot of trouble ordering. But I definately think the contact us on phone needs to be sorted. Very frustrating sorry.

"I'm on the fence unfortunately."

I'm on the fence unfortunately.

For one, great collection of products available that aren't easily available elsewhere, however the delivery time was so far outside of the expected 7 - 10 days that the website says that I'd actually forgotten I'd ordered it (Marble dust) until it turned up.

The 'Track shipment' on the website just redirects to the same page, you can see the redirect if you hover over the 'track shipment' button, it just opens a new tab with the same order history page, so there is no actual attempt on the site to actually show your shipment progress. This is deceptive, which shows a total lack of regard to the customer, and is indefensible. It's okay to be truthful..

Would I use again(?) only if I couldn't find what I'm looking for elsewhere. I don't expect next day delivery, maybe not even the following week, but it was more like three weeks.

It was, however, well packaged, and what I ordered.

"18th century delivery times"

shockingly long delivery times for the 21st century - obvioulsy done in order to mitigate their prices that are lower. Ten "working" days delivery is just patheticly long. I've had 3 orders and have all taken longer than that - not anymore this latest order (still waiting for it) is the last ....bye.

"Awful… yes"

Awful… yes, they do say 7-10 days shipping but they also state dispatched as soon as they receive your order which is misleading. Perhaps there is a carrier who takes between 7 and 10 days to deliver but I have no idea why a company would use them. Also, there is no tracking available on the orders section of account. There’s a button for tracking I’m day ten now and it still doesn’t work. Don’t bother replying Great art its actions that matter a faster delivery time and communication about the progress of the order to the customer that counts. Just to add my parcel was picked up from your business on the 22nd and delivered on the 23. I have the tracking details now so the delay isn't with the parcel delivery firm. Edit... I looked at the section you mentioned. So, everything is sent from Germany to a Uk carrier company and then delivered to the customer. Good to know, It explains the high postage cost and the long wait.

"Agree with many of the previous…"

Agree with many of the previous reviews. Ordered without noticing the 7 - 10 WORKING day delivery timeline. On top of this it was delayed so took longer than two weeks.
Not only this, no information was provided on when it was dispatched and I needed to request the information multiple times via email.
This company is geniune it's just they haven't sorted out their logistics and so therefore makes no sense buying it from the UK.
Also, the tools have stickers that have been taped down so you need to spend hours picking it off and soaking with hot water.

"Worth the wait"

I read the reviews before ordering so I only placed a small order. Pros: mind boggling selection, almost everything in stock, decent prices. I especially like the large format cardstock!! It was all packaged very well. Cons: it takes way longer than the estimated 7-10 working days, there was no tracking number (it comes from outside the UK?) I ordered Dec 29th and received Jan 21st. If you’re willing to wait, or if there’s consumables you know you always need and don’t need it ASAP, I think it’s worth it. I get peoples frustrations with the shipping times, but I don’t think it’s a total scam company. I do hope they will get faster shipping options!

"So far this is not looking good"

So far this is not looking good. I gave them the benefit of doubt even after reading these reviews. I have placed a small order to see. Well 7-10 days. On the 10th day I called and they sent me the tracking and said it should be with me Thursday. That would be working day 12! Even after paying a high postage amount that most in most places would mean next day. But either way I though ok that's no problem it's 2 days over what they stated but that's ok. We'll the tracking still hasn't been updated and is still saying waiting to be received from supplier. Not looking g good. Happy to update this if I receive the order as promised this week.


UPDATE: item arrived well packaged and good condition on the 15th day. The company do seem to be aware of the problem and have ensured me they are working on changing delivery company and having a UK based warehouse. If this happens I think they will be much better. Will I used again possibly but not for anything urgent or that I can get elsewhere.

"Terrible service"

Terrible service.

7-10 working days to deliver, this is day 10 only to be told it’s now with the courier and should be with me in 48 hours even after being told it was dispatched on 20/10/22

If I could give 0 stars then I would.

"Great customer services"

Great customer services, went above and beyond to help with a technical issue I was having.

"Where is my order?"

I delayed my delivery until after my holiday. When I returned I tried to contact them to say I had returned only to find their phones out of action (been over a week) and my delivery archived. I did what they said and e mailed them (twice) and still no response. What is going on?
I have just spoken to them (Tuesday 25th October) on a different number and they have re-ordered the items for me. Still got a fifteen day delay but at least the items are on their way.