"No goods, no update and no response"

I placed an order on 13th October and still not delivered or any emails to confirm dispatch update. Tried to call for update but line constantly engaged so emailed them via their contact us site and still no response. My order on their site shows dispatched but no tracking details. If I do not get my order or update by 31st October I’ll be raising a dispute with my card provider for refund.

"Don't use this company"

I ordered a black canvas on 13th still not arrived and when I emailed they still didn't send a tracking number all they said it would be with me. I still don't have a tracking number or the canvas. DONT USE THEM

"Unreliable Delivery. Untrustworthy company. Worse than useless."

Ordered 13/8. Nothing - not even an email to explain. Phoned 5/9 told DHL tried to deliver and had it refused. Either going to wrong address or someone lying. Maybe both. No explanation as to why no email to us about this. Have been tricked by them in past over items claimed in stock not in stock. Used to be an OK company but now worse than useless. Looking for alternative and reliable suppliers.
7/9/23 Subsequent to above experience ordered from Jacksons Art Supplies. They delivered for free by Parcelforce - next day. No problem. Lesson is clear for the future - avoid Great Art and use Jacksons. Price was about the same or only a few pennies different. Great Art = not very great. As for "customer service" - said she would send photo of package at delivery address but has not done so. Not surprised - they can't even deliver an email.

"I ordered twice and I am very happy…"

I ordered twice and I am very happy with the price. Delivery is up to 10 working days and always arrived on time. I am surprised to see so many bad reviews.
I ordered polymer clay and at the time I ordered they had the best prices on the market, plus some products nowhere else to find.

"Wanted to use the toilet and got…"

Wanted to use the toilet and got treated like rubbish i was going to by items in store that cost a fortune but the fact that I had to look else where for the toilet they had lost my custome and put me off ever going to great art again. Also to refuse a customer that wants to spend a large amount of money in store is completely discusted cause my partener spends alot of money in the too today I was going to do the same but to be told no to use there toilets that's it I was done with them for good... I've done a modern apprenticeship in customer service and as human rights they should allow customers to use there toilets if they are paying customers. My partener spent £100 today and they wouldnt let me use the toilet.

"great products, terrible delivery times."

ordered 6 items. 1 item arrived within the 10 working days timeframe. They blamed YODEL, and seemed to be trying to sort. When i further complained about the new estimated timeframe not being met. They responded to explain its technically only 3 days late. I felt their sympathy and then realised that 16 days from London to Glasgow is not unreasonable if you were walking, only on working days, and it's wrong to assume they are driving. So fair play

"Online payment not working"

Online payment not working. Had a very large order as prices were great. Couldn't proceed to pay - banner came up some items were not available. Which I don't know...Tried to call to place order over phone but only option 2 to London store worked. He couldn't help. Ordered through Jackson Art instead. Next day delivery just 0.95p.

"Still waiting for the order"

Still waiting for the order - no tracking available and if you mark it as despatched at least make sure it is!

The fact the shipping was quite high too is a joke. Still waiting over 3 weeks later and way past the requirement date.

"Bad delivery time-poor customer service"

Seems I am not the only one to have had a bad experience with delivery. This is the third time I have had significant delays so I felt the need to write a review because of this and the shocking customer service.
The internal systems and the ordering process is pretty poor. Theres no confimation when something is despatched. When you get around to trying to track your product after a few weeks, there is no active link on the website. It says despatched and that is it. Emails to customer service are answered swiftly for them to chase your parcel, however they are then not followed through.
So this last package was apparently lost after two and a half weeks wait. Brushes that I needed. I had already complained about the delivery time. I was told they could reorder and that would take another 10 days, so that would be 5 weeks wait for some brushes.
In anticipation of your response Charlie (looking at other reviews) people do not want to wait two weeks for their order... Why is this your standard? Theres loads of companies that can deliver in a couple of days. Having that as a blanket response isn't helpful. Even shipping from overseas does not take this long, (I know because I do it) the problem is with your internal processes.
But as it is Ill go elsewhere and get my refund

"I wish I would have read reviews before to buy"

I tought it was just me being upsed with the shocking delayed delivery time, but I already saw it is something common for the company. Guys, you should fix it, at least I'm not gonna buy with you next time, never! I bet you already lost a bunch of costumers, and please, don't write "sorry, we hope your experience will be better for the next time". Take this seriously.