"Great service"

Great service. Easy to book and collection from my door. Collection and delivery windows provided and telephone on the day to let me know driver on their way. Bike returned as good as new. Quality parts fitted. Staff all friendly and happy.

"First time using HaveBike and was very satisfied!"

First time using HaveBike and was really impressed with the comms and service, was a very speedy service and very convenient with the pick up/drop off. Would recommend to busy cyclists!

"Disappointed this time..."

This is the second time I used Have Bike and I am very disappointed. Apparently they have recently been taken over by Halfords, and they are no longer a small personal company. It's a pity becuase the first time we used them, we got friendly and efficient service, it was so easy and reliable. This time around my bike was not returned as expected, I had to chase it up, the customer service team were not "trained" to handle my inqiry and overall it was a disappointing experience. I hope they can improve the customer service aspects back to the level they were previously. The actual bike maintenance, and the fact they do door to door pick up and drop off is excellent.

"Whilst it didn't go to plan"

Whilst it didn't go to plan, this company has shown great customer service and a willingness to rectify issues. I think this is a genuinely solid company, I will give them the benefit of the doubt.

"Excellent bike service experience"

Excellent bike service experience. On time for pick up and delivery, super helpful and always kept us updated. Will definitely use again and highly recommend.

"Fantastic service from start to finish!"

Fantastic service from booking online, collection of the bike, updates during the service and repairs, and delivery back to me.

They keep you up to date on the status of your bike and flag if there are any additional issues their team find, and give you the choice whether to proceed with the additional fixes/repairs or not.

Great service.

"Can't rate this service high enough"

Can't rate this service high enough - it is just so EASY. Takes 2 minutes to book online, great communication on the day, friendly drivers. The work is needed, good quality and hassle free. Then it's brought home for you. No loading it in your car, finding parking, being told you need to come back another day and do it all again. It is awesome. They ALSO send you a reminder text the next year (such a good idea!) - that's what got me to do it the second time. A yearly service I don't have to worry about.

"good job"

good job defintely recomended

"Second time I used Havebike"

Second time I used Havebike. Great collection and delivery services. I was offered the opportunity to have certain parts changed, which I'm not sure I should have accepted - my option, so "fair game", I'm just noting that it may be easier to end up doing more rather than less. Ended up with a bill c. 4x what I had initially signed up for (but also a lot of new parts, so also "fair"). The cassette that was installed is not the same size as the one that was replaced, and that I don't think is right or fair. I'm overall satisfied, but will consider next time whether to go back to my local shop.

"Excellent service"

Excellent service, my 7 year old bike feels brand new. Thanks!