"Bit hit and miss ,used them 3 times now…"

Bit hit and miss ,used them 3 times now , like sending your car for a service you know it’s going to cost more than just the price of the service, first time was quick turnaround all good second time was awful , 2 weeks they had it with out any communication , could not get through on the phone or email , eventually they said could not get hold of a bottom bracket so could not do the job and refunded me for the cost of it ,would have been nice to be offered a discount on any further bookings for the inconvenience , 3rd time was all good 3 days and bike runs like a dream but at a cost of £200 , it’s convenient as I don’t get much free time but would rather use my local independent bike shop . I see Havebike have joined up with Halfords which is a bit worrying

"All very easy to arrange online"

All very easy to arrange online. Pick up and confirmation of additional repairs and return delivery was swift with no problems. Excellent service all round. Would recommend.

"A Brilliant Bike Service Experience"

Bike was collected on a Monday and back on the Wednesday. It needed quite a lot of work doing so was very surprised it came back as quickly as that but very happy too as had a big ride coming up.

I was given options for the work needed so I could choose the quality of the parts used rather than just having what they thought should be used.

I can honestly say it hasn't ridden this well even when it was brand new.

"Never to repeat"

They advertise to cover bike services in Surrey but they are actually in Elephant and Castle (central London) that’s why their service period is min 3 days including pick up and return but in reality they keep your bike for 5 days as when they pick your bike up they got many other bikes to service. I gave new tyres, cassettes and chains to reduce the waiting time. After paying for £99 per bike for the ‘most popular’ premium service, they sent me an email asking me to pay more money to change tyre, putting cassettes and chains. I refused to do so since I can do them at home myself. In the end they removed those extra charges as a ‘good will gesture’. At this moment I just want my bikes so asked them to finally check one of rear wheels as it made noise. they immediately said on the phone I may need new hub. I told them that wheel was used just once before the service so the hub is new. 🤬They then came back saying the noise was from ill fitted cassette. Phew. They cleaned the bikes well and put new cables but still have the noise from the rear wheel and am looking for a decent bike mechanic to fix my problem. I’m utterly unhappy with the service and will not go back to them. I do not recommend them.

"Excellent service and fast response on…"

Excellent service and fast response on any queries regarding the servicing of the bike.Delivery and collection of the bike is great also Excellent overall.

"Overpriced and subpar service"

I was quoted £220 for very simple and basic service procedures. This included excessive seperate labour fees for every single adjustment, for example, £56 to change brake pads which can be done in five minutes. This was on top of part costs. They also attempted to upsell me with things I specifically told them I didn't want. It's way way way over priced and they didn't actually fix the issue I had with my wheels rubbing on the brake pads. Go to your local independent bike shop instead.

***Response to HaveBike***
It's not standard to have spereate, full priced labour fees for every single bit of recommended work. I'd have had no problem paying RRP for parts, the the issue is paying half a dozen different labour fees for simple jobs that take no time to complete. I took the bike to another shop who fixed the issue but thank you for the offer.

"Great all round service"

Great all round service, will definitely use again.

"Friendly team, great service"

I had a few issues with my bike and the team took it back a couple of times to make sure we had everything fully resolved. Really helpful, super friendly! Highly recommend!

"Really pleased with my bike service"

Really pleased with my bike service. Great customer service and would highly recommend the team at Havebike.

"Very disappointing"

Very disappointing. Booked a service, was then contacted by Have Bike with their upsells which I agreed to. Ended up paying nearly £160 and the gears were not even tightened. Such a basic part of the service. Gears are slipping all over the place. Annoying and also kind of dangerous
Contacted them to get it resolved and the driver didn't show up. Poor communication
This business seems to be more interested in the up selling rather providing a decent customer experience.
Save your money and go to your local independent