"The service is so easy to use and the…"

The service is so easy to use and the job is well done.

"Great service and communication"

Great service and communication. Thanks vmuch A+

"Amazing professional service"

Amazing professional service - very friendly, responsive, and knowledgeable! Pickup and delivery from our home made this bike service a breeze.

"Lovely bike nice and clean looks like…"

Lovely bike nice and clean looks like new thanks very much appreciated the additional work done especially the brakes thanks for the early delivery and the call informing me of the time when it will arrive

"OK job but expensive"

Halfords Company. Did an OK job but quite expensive. Quoted me £57 extra on top of £99 service just to replace the disk brake pads! A 15 minute job on my bike that I will do myself. I only had it serviced with them to maintain the warranty on my bike. Once it's out of warranty I won't be using again.

== Response to reply ==

So £12.99 for the pads is fair? I went to my local Halfords and bought a set of Shimano pads for £8.99. You are owned by Halfords so you should get trade price not retail.

"Great service"

Great service, polite workforce who keep you up to date with progress. Came on time and bike was back within 48 hours.

"Great service as usual"

Great service as usual. Very accommodating when I had to change my pick up and return dates

"Great customer service"

2 weeks before ride London I had a crack in my frame and thought it was all over, but havebike came to the rescue and fitted a new frame for me, the customer service was excellent, special mention to matt who was really helpful. I think you do pay a slight premium for the pickup and drop off but worth it, bike ran smoothly after the frame swap too for a whole 100 miles

"Mixed experience"

I had a mixed experience with them.

A collection was booked for a Saturday between 9am and 11am. Due to the neighbours keeping me awake all night, I put my alarm at 8:50. When I woke up after 2 hours of sleep, I turned on my phone and I had two messages. One was sent about 8:40 saying that the collection person would be there in about 15 minutes, and one from a few seconds ago saying that the person was there. I rushed into the street and saw the car leaving. I made signs but the driver did not see me. I tried to call, but he had used the general phone number of the company, rather than a mobile phone number, to call me. The company is closed on weekends, so I couldn’t reach anyone.

Basically the collection person came 10mn in advance compared to the given time slot and did not even wait 1mn for me to come down the stairs. Therefore I slept 2 hours for nothing and could not get the collection rescheduled immediatly.

However, the Monday after the incident, I was offered a full refund and a discount if I were to use their services again. Therefore I would say that the problem in this case was mostly an individual staff member rather than the company as a whole.

"Absolute rabble of sh🤬t"

Absolute rabble of sh🤬t! When it comes to these jokers, employ the use of a long well-lubricated barge pole!