"Rapid 2 day turnaround, amazing service and quality!"

Absolutely brilliant company, picked up my bike on Tuesday, returned today (Thursday) which given COVID times is really impressive, I went for the deluxe service and the bike has come back with all faults fixed and in factory condition and at a great price!

Barbi picked up and dropped off my bike and was absolutely lovely!

100% will recommend to anyone I know!

"New to HaveBike"

New customer to HaveBike, but fully on board. Was a bit nervous about waiving my bike off in a white van but was reassured by staff I spoke to. Completed the work as required, checked on additional spend to replace worn parts and delivered bike back to me. Would prefer updates to come through at the right times, perhaps photo evidence also, as two emails landed at the same time, 'we've collected your bike & 'your bike is in our work shop' both arrived at the same time before van had left.
Overall however very pleased, would recommend.

"Seamless, effortless service throughout the process"

To be completely honest, I was searching for a cycle service online as I've had multiple sour experiences trying to get a cycle serviced at Halfords and also couldn't find a servicing shop that summarised their fees all in one place beforehand.

I came across Havebike through a Google search and straightaway their simplicity in listing out their service options and exactly what they entail really had me instantly interested. Their process of picking up the bike, servicing it and returning it a few days later appeared really too good to believe.

My cynical side made sure I checked their reviews on Facebook and Trustpilot - and they really checked out in both places, so I took the bait!

Their online registration and payment process is quite seamless and you have to pay upfront for your service, but you're kept informed right through about when and how they'll collect your bike.

Owing to my particular cycle needing a bit of extra work - replacing the wheels and brakes, I had to pay extra - which they rang me up to get consent for and I really appreciated being in the know the whole time.

For delivery as well, there was adequate notice given for both - payment of the extra work as well as delivery slots. The latter ensured I could plan my day around the arrival of the cycle.

There was a bit of a startle for me as after delivery the chain and gears didn't seem to work! After consultation on Twitter and via Email, Havebike effortlessly extended a complementary pick-up to check what was wrong. The cherry on the cake though was their driver turning up and fixing what turned out to be a slipped chain or something similar, quite literally on the spot!

Would definitely recommend them for servicing your cycles as they're one of the few organisations where exemplary customer service is followed at all touch points, and is not just a marketing gimmick.

"Really impressed"

Really impressive workmanship and good communication throughout. Worked hard to get the bike back to me in a day after an unexpected logistical challenge in workshop. First time for me, would recommend and will use again.

"Brilliant service"

Brilliant service. Needed two bikes serviced and was recommended Havebike by a friend. Booked in and they were collected by super-friendly driver and I received step-by-step emails throughout the process, and a call explaining what needed to be done and why. Great value, delivered back exactly when they said they would be and both bikes now running perfectly. All in the middle of a pandemic. Couldn’t be more impressed.

"Great service! 10/10"

Great service - very please with the pick up and drop off service.

I highly recommend them

"Great company"

Great company. Really pleased with the service and the quality of the work carried out. Good communication all the way through the process. I was advised and informed step by step. Very professional and friendly pick up and delivery service too. Would recommend highly.

"Good company - would recommend"

I had a positive experience with the company - their customer service is really very good and they keep you informed of what is going on every step of the way & offered to replace my bell straight away when I realised it had been broken during delivery. The collection service is very handy too and the driver was very friendly.

"Recommended to me by a friend and had a…"

Recommended to me by a friend and had a great experience, thank you!

"Great personal service / expertise"

Great personal service. My bike is a 2015 vintage and had a very specific / unusual issue with a part that is no longer sold. They searched through their network and managed to find a work around. This saved me a lot of money. The bike has been humming since it was returned