"Great experience"

Great experience. Everything online. The bike went away and came back serviced runnjng as new. Wil use again.

"Excellent service"

Excellent service. Effortless for the customer, prompt, good communication about extra work that needed doing (I knew it needed it too - completely fair) and a fair price.

Thoroughly recommended

"An excellent bike collection"

An excellent bike collection, servicing, repair and return operation, Run by friendly and professional staff, I highly recommend.

"Havebike run an excellent service!"

Havebike run an excellent service. I can not fault them. Whenever I have a bike problem I go to them. Plus they collect and return. Fast, efficient, friendly and value for money.

"customer since 2016"

I have been a customer of havebike since JAN 2016. They offered a bike maintenance service in my work building in The City, so gave it a go.

Approx. 8-10 services later (I have both my road bike + commuter serviced with them every 6-9 months) and I am extremely happy with the results to date. I get the deluxe service, the bikes always come back spick and span. They call me if I need extra bits replaced (which is often, as I often ride about 100km per week) and advise various levels of replacement (cheap, medium or expensive parts as required.)

As I have changed work locations over the years, I use the pickup/dropoff service. So convenient. I couldn't do the work they do, so am very grateful for their help.

Keep up the great work guys - much appreciated!

"Not much attention to detail for a premium package, but fast customer service when required"

I've used the service after I got injured and couldn't personally transport my bike to a bike shop.

Pros:
Havebike's door to door service is amazing, a person picked my bike and returned it. I paid everything online.
Definitely a big star for the delivery and booking systems.
The communication with customer service was good as well, as we had to go through a few back and forth conversations regarding new parts confirmations and such.

Cons:
What I wasn't really happy about was the quality of the service. I had a handlebar change.
* The wiring was hanging loose underneath.
* The drops were so low that I couldn't even ride the bike.
* The zip ties used for cables were carelessly cut and could easily scratch clothing and flesh.
* They emphasise they test bikes before giving them back to the clients, but I received mine with tyre pressure so low that I'm sure nobody got on it to test it out.They woudn't reach the drops anyway.
* The premium service states they take down and clean all parts. It didn't happen in my case, as I took pictures before and after.
* I requested a cable housing change (for an extra cost of course) and provided the consumables, but got them back without the job being done, nobody bothered to tell me why / what happened for not attempting to do it.

I raised all the above with their manager and the only thing they were concerned was the fact that the tyre pressure was low, then they stopped responding.

Personally I won't be using this service and I can't recommend it to any of my friends, club mates or race rivals.

Update: I changed my review from 3 to 2 stars, after servicing the bike myself and noticed that nobody seem to have bothered to disassemble the DI2 cables and try to run them through the compatible handlebars, nor noticed the big crack on one of the levers (that might make the bike unsafe to ride - and the reason why I wanted a professional check on the bike, that I unfortunately didn’t receive).

"Great service"

Had two services. Great service and very flexible on collection and drop off

"Why anyone would even contemplate a…"

Why anyone would even contemplate a high street bike service when these guys are doing what they do, I struggle to understand. Book online, get your bike collected, wait, get it dropped back once they have done their stuff. A great concept & a superb service for bike & owner.

"Years of reliable service on my three bikes"

I’ve used havebike for all levels of servicing on my three bikes - single speed commuter, road bike and full sus MTB - for several years now. Excellent customer service, fair pricing, good communication. Their collect and deliver servicing is really convenient and very reliable. Use with confidence.

"Fantastic!"

I can't recommend Nick, Lee and all others at havebike enough. They recently worked on my bike following a very bad crash and their service was exemplary. They are knowledgeable, generous and go out of their way to help.