"refund promptly "

I ordered this in Nov but Canada post went on strike. The came back but it was still not shipped after 2 weeks, I canceled. I got a refund promptly not sure that Prepared Hero did anything wrong just a strike in Canada post threw a wrench it the the shipping.

""Mom gifts""

I ordered these blankets right before Christmas and got them on time. My kids thought they were very thoughtful "mom" gifts, then googled the company and thought they were "the best mom gifts". Thank you

"I am so happy I got two of the blankets…"

I am so happy I got two of the blankets to stop any fires in my kitchen! I would have liked a suggestion to get the hangers because I thought I had some but do not!

"Great product "

Thankful that I have not had to use but very happy with the bundle purchase. Great extra gift for my family.

"Great Product!!"

Great product, highly recommend.

"Everyone who sees these blankets loves them"

I ordered a 4-pack of blankets before the holidays, one for my kitchen and three for my son who is a recreational welder; the order arrived very promptly and when my sister saw my son open his gift, she immediately said she wanted one for her kitchen so I am placing my next order now! Everyone loves how much easier and cleaner the blankets are than a fire extinguisher. I am glad I saw them showcased on Good Morning America!

"Placed my order for 8 blankets to be…"

Placed my order for 8 blankets to be given as Christmas gifts on November 26. After waiting nearly a month for delivery, with no notification or delivery, I went looking for an answer. I found that my package had been damaged and was to be returned to the sender only they weren't able to do that?!? The message from Amazon Shipping stated contact the seller. Called and got a person on Christmas Eve and the order was to be replaced soon as possible. Week later, still no order, no answer of their phone. Dug a little further and NOW states shipment was lost! Only way to contact them is by email which was done and it's been ANOTHER week with no resolution! I am self employed and if I ran my company like this, I wouldn't have a company. No communication and poor customer service! Buyer beware. Still no contact from them or resolution as of this writing! 1-8-25

"HAVE NOT RECEIVED MY ORDER "

I placed my order on Dec 17 2024. I wanted to make donuts for Christmas, my Grandma recipe since my sister and I were going to be together.... Where I live, the stoves burns very hot andif I had a grease fire, I wanted to be prepared (hence the name Prepared Hero)... I ordered 4 blankets & 1 hook. well I go the hook.. but no blankets... I have called several times with no answer... I have e-mailed several times... no response... I will NOT give up... They charged my CC that day so they have been paid and I cannot get the $ back...

"POTENTIAL FRAUD / SCAM"

Is this company even legit? I ordered in mid-December and the blankets have not arrived. The email I sent to their customer service bounced. The phone number only has a recording and then hangs up. I have gotten no response via Facebook messenger or the customer service form on the website. I will be reporting fraud to my credit card company.

*EDIT 1/28/25 I finally received the blankets. I held off on reporting them to my credit card company. I’d suggest making it possible to contact you without having to resort to bad reviews to get a response. Changing to two stars instead of one.

"Prepared Hero blankets …"

Placed order shortly before Xmas one for each of my family members with homes apts etc, they were all thrilled to receive as gifts !