"SCAM"

SCAM! Will not respond to my emails, tried to call, disconnects.

"Ask for a review of a product I never…"

Ask for a review of a product I never received

"I ordered 4 fire blankets as Christmas…"

I ordered 4 fire blankets as Christmas gifts ahead of the cutoff dates for Christmas delivery. When I inquired about the holdup your excuse was “we received more orders than expected” and as a result you couldn’t ship them when expected. I’m getting tired of excuses on shipping issues on product deliveries. The public put up with it during Covid but we are way past these excuses. You are not the only company selling this product so rest assured I will not purchase from you again. It’s time for you and all companies to deliver on the time frame promised. If friends or relatives are considering purchasing this product I will recommend they try one of your competitors.

"Another unhappy customer here"

Another unhappy customer here. I was glad to give you a bit more time than the 3 day ship you posted on your site. I ordered 12/4/24... Now it's a whole month later. I sent you an email and would like a full refund please! You continue to send emails to buy MORE... that's unbelievable!

"My order was never shipped and they…"

My order was never shipped and they couldn't tell me when or IF my ordeer was going to be shipped. It was three weeks and still no ETA. I cancelled my order.

"You kept me informed and quick shipment."

You kept me informed and quick shipment.

"Fantastic Christmas Present! I gave the fire blanket to all my…"

I gave the fire blanket to all my family for Christmas—they were thrilled!

"I've not had an opportunity to use…"

I've not had an opportunity to use these, and I hope I never do. I bought them for our daughter & her family and for us. I hope if we ever have to use these blankets they work as easy as advertised. As far as placing the order & receiving the items it was easy, I ordered them about 7-10 days before Christmas & received them quickly, so i was happy!

"Zero customer service & support …"

I ordered too many and want to initiate a return. I have emailed their customer support email address several times with no response. The last time I emailed their published support url it bounced back as undelivered. Very sketchy and zero customer support.

"Terrible"

So far my experience has been terrible. I placed the order on 12/13, my credit card was charged on 12/14. I received an email on 12/15 that my order was "almost ready", trying to up sell before my order ships. I heard nothing further until receiving an email on 1/2 asking me to rate my experience. Really? It is now January 5 and I still have not received my order. This was supposed to be Christmas gifts. Please refund me immediately!