"After surviving a home fire this past…"

After surviving a home fire this past summer and loosing everything I am very supportive of having all tools available in your home in case of a fire. These blankets can prevent a major catastrophe.

"Horrible customer service"

I ordered 2 month ago and was guaranteed to receive it by the 3 week. It still hasn’t arrived and they just cancelled my order for no reason. Delayed replies and constantly giving me false information. Horrible customer service.

"Product was exactly as advertised"

Product was exactly as advertised; delivery was VERY prompt; packaging was much better than average. Now we pray never to have need for our fire blankets!

"Zero customer service, zero communication "

No update on order, intended for Christmas gift, no show. I called, put on hold for 13 minutes then received message to send an email. Suspecting fraud at this point. Shameful

"I ordered directly from Prepared Hero a…"

I ordered directly from Prepared Hero a packet of 4 blankets and 1 hook. The hook arrived promptly but the blankets took almost 3 weeks after order was placed. I sent 2 emails and the response did not address my remaining part of my order. I had no update on my order. I feel that there could have been better communication. I realize that this was during the holiday season.

"Quality product and superior service!"

I purchased the 4-pack of fire blankets. The price was good, my order was processed and shipped quickly and I received the order just in time for Christmas. Thanks for the great service!

"The items were delivered in a timely…"

The items were delivered in a timely manner and I appreciated that. I haven't opened the blanket that will stay at my house but my adult daughter was checking them out and if she is happy to have one -- after that -- I KNOW that we are going to feel a bit safer re unexpected in-house fire.

"Never received order"

I ordered as Xmas presents a month ago, I haven't received them nor is there any tracking info. I called the ph number but could not get through. I also sent an email that was returned undeliverable.Thinking Ive been scammed.

"Though I haven't used this product yet"

Though I haven't used this product yet, it seems to be a great tool to have in case of an emergency. I had no issue with delivery.

"I received an order confirmation, but nothing else"

I received an order confirmation, but they never shipped my order. Ordered early in Dec for Christmas presents, and its now Jan I have yet to receive the product or a response from 3 emails following up.