"customer support"

When I reached out to customer support I received confirmation that my order was received and was being processed although not yet shipped. Message from customer support was pleasant, thorough and apologetic. Reason for 4 star review.
I was in no rush to receive the product. Although now it’s been two weeks since I ordered. It seems a bit slow for delivery. Just may mean that the product is in high demand and they’re busy. So good for the company.
Would recommend that if order hasn’t been shipped within timeframe the product should be received (as suggested on company website), the company should send another email to customer confirming order is still being processed to alleviate any concerns about it being lost in the system.

"Good job"

In spite of the overwhelming orders that they appear to have received recently, they are doing the best they can getting orders out in a timely manner. They are responsive and kind when contacted.

"still don't have my order after 2 months of waiting...."

Ordered product Nov. 24. Today is Feb. 3 and I still don't have my order. I've emailed 4x and called twice, each time I'm assured my order is coming soon. Will be asking for a full refund.

"Great Product"

I think the product will be great. Looks well made. I would have given 5 but it took a long time and when I inquired, the answer was really not great - I wanted to know status and not that they were busy.
Also - not happy with up-selling on way out and emails.

"I placed an order for 8 fire blankets…"

I placed an order for 8 fire blankets the first week in January. I had not yet received my order and the website mentions a quick delivery of one week or so. I reached out for the status of my shipment and received a response the next day, verifying my order was recieved and a time I can start to look for the delivery. I appreciate the prompt response to my inquiry.

"The products are garbage"

The products are garbage! I paid for 2 privacy pens and a defense alarm. Both the pens won't even turn on and the defense alarm is an absolute joke! I can whistle louder then the alarm. My cell phone has a brighter light on it.
Would not trust the company's products ever again! Save your money!

"Excellent "

5 Star service for a 5 Star product in a timely manner.

"A smartly designed product for peace of mind"

We hope to never have to use our Prepared Hero fire blanket, but were excited to receive it after being reminded about fire safety recently. I had heard about this awesome product a while ago but recently saw a video about the need to have one on hand! Explaining to our kiddos about how to use the product if ever necessary, was a good opportunity to talk about fire safety. It definitely puts us more at ease to have a Prepared Hero fire blanket in our home!

"Hi Bill,"

Hi Bill,
I would leave a review but I haven't received my purchase yet and know of no way to track it. Could you help me?

"It never arrived"

It never arrived! Very disappointed.