"Never got my order/ horrible customer service…"

Ordered (and paid for) 12 fire blankets on 12/9/24 and nearly two months later I still have not received them nor can I get any assistance through their customer service email or phone number. Very disappointing and would not recommend them :(

"Not a day too soon"

I have seen your blankets advertised for some time now, but this time I felt an overwhelming nudge to go ahead and purchase for us and our children’s homes. Not even one week after receiving, my daughter decided at midnight she was going to deep fry some potatoes that were given to her for fries. She put a lid on (to get the oil really hot 🥵) as the directions said hot oil. Before she knew it flames were shooting up towards the ceiling. She screamed for her husband and grabbed the blanket. He threw it on and got it under control in no time. I can’t even believe the timing of it all. Or what would have transpired had we not purchased the blankets. Will probably have to retire it, but the blanket did its job for sure! Thank you for this superior product! And I thank God for the nudge to make sure each one in our family had one.

"Happy customer!"

Yesterday, (1-30-25) I was fortunate enough to be able to purchase the Prepared Hero fire suppression blankets/towels. It was only after my purchase that I found out they didn’t ship to PO Boxes. I immediately contacted customer support to let them know I had a street address they could use. I kindly asked them to please contact me so I knew they had the new address.
To my utter surprise they got right back to me to let me now everything was updated! I can honestly say this is the first time that a customer support team actually replied to me to ensure me that all was good.
I can’t say enough about this experience! Thank you Prepared Hero for thinking about the customer first.

"Love the discount for buying more!"

The product is great and I appreciated the discount when purchasing more. I was able to afford to purchase 12 fire blankets at one time. So, not only do I feel more prepared in my home but my extended family each have one for their homes which makes me feel better for their homes being prepared as well. I was a little disappointed it took 2 weeks to deliver, but when I reached out about an ETA or shipping info they responded quickly. Will definitely purchase in the future for gifts.

"I was impressed!"

When I told the company that my order hadn't arrived (probably because of Canada's postal strike) they got a replacement shipment out to me right away. It was delivered to me two days later! Super service!

"Looked after my inquiry fast and it made me happy."

I will always chck where product is coming from to expensive to order from the States. I was looked after efficiently and fast. Thank you

"My item never shipped"

My item never shipped. I reached out to customer service and they asked me to resend my address which I did but no one ever responded after that. Hopefully this is a fluke and not how they usually conduct business.

"I was inspired to purchase the blanket… from the testimonies I saw on Facebook. Now my whole family feels protected."

I was inspired to purchase the blanket from testimonies I saw on Facebook. I purchased a four pack and sent one each to my sons. We all feel reassured that we can meet the challenge of a fire with this blanket.

"Just got them as a preventative safety…"

Just got them as a preventative safety kit. Am giving them to the kids for their homes as well as ours.
Fortunately haven’t had to use them.

"Like the org, hoped for better communication"

I’m pleased with the organization, but I ordered a single product a month ago and after the initial confirmation, I have not received any sort of update on the status of my order. Really looking forward to receiving my shipment and offering a positive review.