"Great service"

Great service, we had initial urgent support to remove our faulty water softener followed by seamless install of the new one.

"Fantastic experience"

I think it was a fantastic experience provided by UK Water Softeners. From the demonstration by Sarah to the installation by Pete, all efforts are professional and reliable. Simply, one word can be concluded: excellence.

"Very good job and carreid out to a high standard"

Sarah came to our house on time, explained the options and discussed the unit installation location options.

She was able to give the quote there and then and arrange a date for installation.

Peter came a few days later to install the softener unit, an additional filter and an extra outside tap. All of this was done quickly, cleanly and without any drama.

We would certainly recommend

"Smooth process from quote to install"

About 5 years ago, we decided to invest in a water softener
At the time, our perception was that they were quite expensive, so we opted for a refurbished unit
The softener performed Ok for the first 3 years, but then progressively got worse
- needing several repairs, until it eventually failed completely

I contacted Uk Water Softeners and had a very knowledgeable conversation with Sarah
I was impressed with the company's background and approach and decided to place an order
The softener was installed very quickly and has been functioning well ever since
- the install was completed very professionally
- we hear the regeneration cycle regularly as expected

After about 6 weeks I tested the water and have found it to be significantly softened
- as compared to the situation without a softener

I would thoroughly recommend UK Water Softeners

"Great Price! ... Great Service!"

Carl was great!
Very customer service focussed and left my property clean & tidy
A credit to the team!

"Knowledgeable, Professional, Punctual and Friendly"

I approached UK Water Softeners to visit, suggest and quote the best suitable system for the property recently moved into. Sarah gave a call, fixed a date and visited. Being very knowledgeable she understood the plumbing system well, listed the options and described everything well. She had even brought all the systems and taps in her vehicle. A discount was applied for the partly existing plumbing system, in their quotes.
Happy overall, we decided to proceed and we were clearly communicated the total cost, date and time of work etc. Work was well executed and we have started to enjoy softened water in the property within the mentioned time window(because we have an overhead tank). I wish UK Water Softeners all the best and would be happy to recommend to anyone looking to fit/change water softeners.

"Super service for my faulty TwinTec water softener"

We inherited our TwinTec system when we moved in 2016 and since then we have only needed to replace the salt blocks. The system was installed in 2011 and last Saturday water was flowing through the unit as part of the regeneration process but rather than automatically stopping it was just constant. I was pleasantly surprised to discover that the office was open and after speaking to Andrew his advice was to turn the system off and he would organise a service visit. Within a couple of hours I'd had a text from Carl saying he could visit the following Monday, i.e. two days later. Carl diagnosed the issue and gave me the alternative solutions and I chose to have a full rebuild which he was able to carry out there and then. He was extremely professional in his approach and work and ensured both the unit and the household plumbing was working properly before finishing. Having turned off the softener I then realised how hard the water is in my area (Camberley) and would not want to be without it. My strong recommendation would be to use this company should you need a repair and if you are thinking about having softened water, do not hesitate to ask for their advice.

"Great water softener company"

Great company to deal with! On the day of installation, engineer Pete arrived on time and everything went very smoothly, he worked quickly and efficiently he did a great job.

This is a great team and I highly recommend them.

"They made the process simple."

They made the process simple. Explained clearly what was involved, provided me with all the information necessary and left me to consider with no pressure. The subsequent fitting went smoothly and any questions I had fully answered. Now very happy with the outcome.

"Good service and clear communication "

Good service and clear communication
Took an old system and replaced with a new unit