"Furniture paid for and NOT Delivered!!!!"

I purchased a garden set from this company on Amazon nearly 4 weeks ago, the set has not arrived they are giving me details of the courier when I contact the courier they said they had no delivery for my postcode.
I’m just been messed about by Club Rattan. Take your money and don’t deliver the product!!

"changed my mind after reading reviews"

I wanted to buy some furniture and messaged them. I’ll I got was referring me to shopify ( not sure). Having read the reviews I think I pay extra and get my furniture from Amazon( at least if not good enough you can send it back and get your money) very disappointed.

"Late arriving,(no pallets) been…"

Late arriving,(no pallets) been warehousing all my life never heard that one before. Eventually arrived without any warning???, Now we find there is no cover which was part of the original order, currently check with Their wearehouse ,( been 7 days doing that) no updates,no communication. Very frustrating so far.

"Avoid a company that refuses to communicate when they get it wrong so often"

Avoid this company. The furtlniture that has arrived seems good for the.money, but I can't use it to be sure. Missing boxes missing legs and missing corner seats, so nothing goes together. The communication is absolutely awful, and too many reviews confirm that when it goes wring it stays wrong. Disgusted that I now have to involve the credit card company because a company literally refuses to respond. For the amounts you are paying for this furniture it is really not worth the risk. Better to use a company that will speak to customers. There are enough out there that do.

"So disappointed- have had it less than…"

So disappointed- have had it less than 3 years- rattan on the table has split leaving patches all over. Poor quality- didn’t expect to have this happen. Must be a design fault with the riser table as other people have experienced the same. Really wish that I’d know this before

"Faulty rattan table - poor quality!"

Ordered a rattan table and chairs from this company, the armchair came split so i had to glue this together myself (if i could post pictures i would), after a couple of years the actual rattan on the table has all split which looks ugly under the clear glass, even though we cover table and chairs after use.. The company would only give me a small discount on a new table to be ordered. The metal is also rusting which obviously wont last long. Wouldn't buy from here again.

"Poor Customer Service Regarding Replacement of Damaged Delivery"

Initially the communications regarding the initial delivery was good albeit the delivery date was dropped on us at very short notice.
Part of delivery was damaged when unpackaged and had to be returned. We was informed a replacement would take 21 days. It is now over 25 days and not one single update. I have sent 4 emails over last 10 days and not a single response. Looking at a lot of comments on their Facebook page they appear to have gone quiet on the customer service front for a lot of people with issues! Not great!

"Disgusting customer service"

Happy with the furniture, however the delivery driver drove into our neighbours fence and caused substantial damage to it. After 3 weeks I have been able to get even an acknowledgement from the company let alone paying for damages despite the driver 100% accepting fault and stating that this was the only way to get this dealt with. Pretty disgusting not to even get a response.

"Beautiful furniture"

Beautiful furniture, excellent service and the delivery driver was super helpful. We chose the flat pack option which was a little fiddly but no more than any flat pack assembly!

"Amazing service!"

Expected to wait over a few weeks but was delivered after a week of ordering!
Amazing process from start to finish and the delivery driver Lucas was extremely helpful!