"Comfy and great value "

Order arrived within good timescale. Delivery on time and lovely courier who couldn’t have been more helpful. We didn’t receive the cover with the order. It arrived a week later which was a shame as the weather was awful. After querying a couple of times it arrived.
Overall a comfy set and good value for the price.
I would recommend.

"Exceptional service and outstanding support"

I bought a harmony rising set from Club rattan many years ago and have loved this set, the quality is fantastic. I noticed this week after uncovering it from the winter protection cover that several holes appeared in the table top under the glass! Was absolutely devastated! I emailed customer services to see if I could order & buy just a replacement table top, everything else is still perfect, I received a reply almost immediately offering to look into this for me as they don’t usually stock spares!
Within a few days CR has kindly offered to arrange a replacement top for me and free of charge! I’m blown away with their customer service and speed of replies! Despite this being well out of warranty they’ve surpassed my expectations and I am absolutely delighted with this outcome!
I really would recommend Club rattan, furniture is amazing quality and the service is so efficient and what a fabulous outcome to what started as a devastating start of my week! Thank you so so much Club rattan x

"Was missing some bits but was really…"

Was missing some bits but was really impressed with how quickly it all came. Great customer service. Would definitely continue to shop with Club Ratten. Great quality for reasonable price.

"Decent quality furniture which I’m…"

Decent quality furniture which I’m really pleased with. Would have given 5 starts, however the delivery process was a little bit of a let down.

"My reason for the 4 star rating is due…"

My reason for the 4 star rating is due to the paperwork/communication being confusing/lacking. The paperwork suggested that if an additional cover had been ordered and was arriving separately then this would be delivered by DPD, so when I received an email from APC with a delivery date I was expecting at the furniture. However, what as delivered was the cover. The APC tracking reference never worked, so I was concerned where my furniture was. It turned up without prior notification a week later. We are really happy with the quality of the furniture but can't yet vouch for the comfort as the weather has been cold and wet since it was delivered.

Finally the sun has come out, so we have been able to sit on it. I have to say I am impressed at how comfortable it is... I even fell asleep 😄

"Excellent customer service"

Club Rattan couldn’t fulfill our initial order but offered us another set at a discounted price. This arrived quickly but unfortunately the rain cover and 3 back cushions were missing but I emailed them and they were dispatched overnight and were delivered 8 am the next day. Fantastic service. Would highly recommend this company. The furniture is outstanding too.

"This is my second glowing review for…"

This is my second glowing review for Club Rattan. With the weather finally improving, I decided to bring out my furniture set for the first time. Unfortunately, the rain cover for my Winchester U shaped set did not fit properly. However, Club Rattan impressed me with their excellent communication and quick resolution to the issue. They went above and beyond to ensure I was satisfied with the outcome. It's rare to find such exceptional service from companies these days, which is why I highly recommend Club Rattan to others and will definitely be a returning customer. I actually became a customer myself because my mother recommended them to me. Kudos to Club Rattan for delivering outstanding customer service!

"Terrible after care service!"

We have bought several items of garden furniture from this company and now that we have a problem they aren’t interested in trying to help resolve it! Wouldn’t buy anything from them again. No phone number to speak to anyone, no immediate response to online chat so you have to wait for an email reply. Responses were bordering on rude!

"We received an email in the morning to…"

We received an email in the morning to say our order was being delivered so my husband took time off work to stay at home for the 2 hour delivery slot and all that was delivered was the cover. There was nothing to say only part of the order was being delivered. If we had known it was only the cover then he wouldn’t have taken time off work as his mum was at our house looking after our children and she could have handled the cover. We couldn’t leave her to take delivery of the furniture as she wouldn’t be able to lift this. We are now left not know if there has been an error in the furniture not being delivered or if it was supposed to just be the cover?
Edit-following leaving the above review we have received a call to say the furniture is ready to be delivered which is great news! It would still have been helpful to have known it would be delivered in parts and which bit was being delivered and when

"Absolutely delighted with my new…"

Absolutely delighted with my new furniture.
Delivery was excellent the man was so helpful.
The furniture was so well packed and protected as it was delivered