"Shockingly bad company to rent from"

Shockingly bad company to rent from

One of the worst renting experiences we have ever had, doomed from the start to finish.
Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.
Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.
We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed.
Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.
Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

"Shambolic Company"

Sold our house with Ayr/Kilmarnock branch in July this year. Gave them keys as they were organising the viewings as we were going on holiday.
My daughter went to my house to collect car keys and both our front and back doors had been left unlocked. She called me to advise and when I phoned them
they denied this and obviously we had no proof. It was basically our word against theirs. We were spoken to and treated as if we were stupid. Would never recommend them or trust them to do anything.

"Recently had the pleasure of working…"

Recently had the pleasure of working alongside Jack Pike at the Bath office, jacks communication was seamless throughout the process and Jack really did go above and beyond to get it over the line.

Thank you and the Team for all your help

"I am experiencing very poor service as…"

I am experiencing very poor service as a tenant. We moved into our new house two days ago, but the door keys are not working. With our three-and-a-half-year-old child, we are forced to stay at a friend's place since we can't access our home. We have reached out about this urgent issue, but there has been no response or assistance from the maintenance team.

Every time we call, they say they will get back to us soon, but that has never happened. We find ourselves having to call them every hour, and they keep informing us that they have reported the problem to the office, but they are understaffed. This lack of support is incredibly disrespectful given our vulnerable situation.

Before we signed the contract, they were very proactive in their communications, but now that we are facing an issue, no one is available to help us. It has been less than a week since we moved in, and we feel neglected.

I cannot trust this company, especially the Penarth branch. The individuals who negotiated our lease were Lauren, the property coordinator Kyrie Fleming, and another person who was unhelpful—Gemma.

I would not recommend this place for finding a rental property.

"Do not use this company they are…"

Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie

"This should be 0 stars"

This should be 0 stars.
Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

"This company (Highworth"

Genuinely would have given no stars!!
This company (Highworth, Wiltshire) is an absolute joke. It is by far the worst experience of renting that could possibly be imagined. The only thing they are interested in is money. We were given a no reason eviction notice (without warning) and asked to leave within six weeks (originally they wanted four). The stress caused my wife to be ill and they couldn't have cared. We are a family with three younger children who also took a dislike to this company. Never could you make the place home, it was impossible. This was not helped by a horrible landlady who was only interested in money too. Horrible experience and I genuinely wish we'd never rented through them. The previous tenant actually warned us not to go ahead as she'd had very similar problems. Hindsight eh??
Thankfully we have now moved but still they pester us. The house was cleaned impeccably but they are now potentially refusing to return our deposit because it wasn't done professionally (not in the contract). They even brought people round to view the house whilst we were moving that they said they wouldn't.Overall a horrible experience. I may sound bitter (because I am) but these are genuinely an awful company. Avoid for your own health and pocket £.

"If you’re renting my honest advice…"

If you’re renting my honest advice would be to avoid this company like the plague!!!

This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong.
We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service.
AWFUL AWFUL COMPANY.

"Allen and Harris - Pontcanna"

Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.

"Pontcanna office - flat sale "

Josh and his team at the Pontcanna office, Cardiff, were an energetic and positive force behind a difficult flat sale.