"A very poorly run letting agency"

My friend and I rented a property through the Allen and Harris branch in Talbot Green, South Wales, and we had the worst experience as tenants.
The letting agents had no idea what they were doing the entire time we were renting the property. They are obviously lacking in very basic training, and were just generally awful with communication and following through with things they said they would get done.

I am urging the management at this Allen and Harris branch to review the way they run the branch, and the training that is provided to letting agents.

As a result of this terrible experience my friend and I are now completely put off ever renting through an agency ever again.

And whoever reads this, please think twice before renting through Allen and Harris. It is a very poorly run agency as far as I'm concerned.

"We asked them if the property had any…"

We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.

"Wow Amazing company Allen and Harris…"

Wow Amazing company Allen and Harris lower Stratton Swindon branch beyond helpful,
They went out of they're way to help me even though I didn't live in swindon they were a call away and went out of they're way to help,
Check the property if I had any concerns they were amazing with the viewing,
We had Gemma George and Millie holding my hand they were amazing friendly great since of humor and went out they're way to help,
If I ever had to sell a property I would use them in a heart beat,
They were not pushy as it was a sad sale as a family childhood home and i had to sale it. AAAAAAAAAAAA

"Amazing service "

Witney Branch:

My self and my partner used Allen and Harris to view a property which we fell in love with, we then decided to put an offer in.
We have dealt with Poppy throughout the process which has been seamless from start to finish.

Poppy has been very professional and found us a mortgage that suited our needs whilst taking in to account interest rates and affordability.

I can honestly say Poppy is amazing and we would highly recommend her services if you are looking for a mortgage.
Nothing is too much trouble.

We are certainly looking forward to getting the keys to our new family home.

"STOKE GIFFORD AVOID LANDLORDS "

STOKE GIFFORD AVOID LANDLORDS
0 stars! AVOID AVOID AVOID

Only Used them for a year and I can’t stress enough avoid these like the plague!
Please do not use them it’s been a experience from hell from start to finish

Paying for full management then having to manage them no call backs, dodgy contractors being sent to the property quoting up to £15,000 in repairs after sending out two local contractors to inspect the same quote no work even required , asked for check ups of every two months received 2 check ups in 12months, tenants ended up ruining the house but was never picked up as never inspected
Accounts unreachable when query’s are made on invoices.
Turn over of staff is crazy! Just as you start a complaints procedure with one member of staff or manager they leave then you need to start all over again with some one untrained in the company and just as you start getting some where they leave!
After taking the management out with a branch less than 2 minutes around the corner it all then gets fobbed off to some one two hours away sequence
Nearly £5,000 taken over the year and not worth 50p for what they have done !
Allen and Harris Stoke gifford will be taking up legal proceedings as don’t feel it’s fair !

"Ash Rooke of the Bath office of Allen & Harris"

Ash Rooke of the Bath office has provided great letting service to my family over a number of years. If you are looking for a top letting agent who cares about his landlords and tenants, then Ash is your man. Thanks again Ash

"We had our viewing booked for today at…"

We had our viewing booked for today in Swindon at two O'clock, Due to an accident on road we were couple of minutes late. I asked agent to give us couple of minutes, But she said she couldn't spare us any, I pleaded with her, But it only fell on her deaf ears, So our one and half hour journey was wasted not to mention another one and half hour journey going back home. If you can't spare few minutes of your time to your clients even if it is not their fault. I don't think we should considered spending our hard earned money on this Company

"Unreliable and untrustworthy."

Unreliable and untrustworthy.

This company has been a source of frustration for ourselves and our landlord.

We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.

We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.

My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.

Completely inconsistent, incredibly stressful, unprofessional and no accountability.

I would advise caution before working with or renting through this company.

"Charity Shop Sue needs to help them."

Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.

"Is this discrimination??"

I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!