"Fantastic service…"

Communicated really well with delivery process. Quick and efficient. Table I purchased was easy to put together and beautiful. Recommend highly for there fantastic service.

"Great couch and clear communication"

We purchased the Como Motion 4 seater with chaise in nickel grey and love it!
Super comfy and great space for lounging.
We have gotten so many compliments from family and friends, and they're surprised when we tell them the price too.
Communication around the delivery including the minor delay was clear and timely.

"I got in 24 hours after a sale ended"

I got in 24 hours after a sale ended. I engaged one of the Brosa staff on the chat function online. The staff member quickly advised that because the sale had just ended they were happy to honor the sale price. An invoice was sent to me very quickly for payment. The delivery team was very streamlined. No issues at all. The perfect experience.

"Best furniture experience ever"

Online shopping with Brosa was easy, delivery was on time and their added assembly option was amazing

"Great Experience"

The customer service provided by a Brosa has to be one of the best experiences I have had. They prioritised communication and identified how they can service their customer to the highest of standards and there were no surprises when it came to purchasing or receiving my item.
As a team they should be extremely proud of for recognising what it means to shop online and the desired experience the customer wants.
As consumers, great quality products, well priced, great service and communication. Don’t hesitate to buy from this business.
Delivery guys were very polite as well!

"Bethnal Adjustable Bar Stool"

Bethnal Adjustable Bar Stool

Excellent stools, really nice to look at perfect craftsmanship

"Exceptional"

I found the website easy to navigate, the choices of TV cabinets was good, and ordering and paying was made easy. The customer service is exceptional and was followed through to completion. We love our new TV cabinet, well made and visually besutiful. We paid for a delivery and installation service which is second to none. Two guys swiftly unpacked , installed and removed all packaging.
We’re very happy indeed.

"Everything was perfect"

Easy ordering, very good service, delivery was quick and communication was great. Very nice company to deal with. Loved my chair, it’s good quality and very comfortable.

"Negative experience"

I never write reviews, but this was honestly some of the worst customer service I’ve ever had. Months of going in circles, and emails that staff didn’t even read or respond to properly. Then finally got a delivery date and then was told they didn’t actually ever book it in and so it got delayed another few weeks!! Wouldn’t rectify the issue, and took forever to respond and follow it up. Days and a week between emails at times. Said the delivery company had the product and the delivery company said they never even got it! So unorganised and so much stress and effort to deal with.
Then one product I ordered was over another month away so I cancelled it prior to delivery and then they charged me a huge delivery fee saying that it was already picked up and on the way when the delivery hadn’t even been booked! So they charged me for return delivery when it hadn’t even left yet! The delivery company called me and said they didn’t even have the item! So now they won’t refund me and are ignoring the issue. Such a stressful experience with little care from the staff who were never upfront to begin with. So disappointed I really thought from reviews they were going to be a great high quality company, really left me disappointed and frustrated.

"Love our new Brosna sofa"

Love our new Brosna sofa, stylish, comfortable and great price - perfect for the teenagers hangout they just lounging round on it - so comfy