"Bed frame in stock Purchase date 30/7"

Bed frame in stock Purchase date 30/7 , 18/8 ANC informs me of proposed delivery date 30/8 . I move commercial cooking equipment from State to state for my business and never seen such turnaround times Purchased a mattress from Melbourne 5 day turnaround . Will be sleeping on the floor till frame arrives . Very disappointing

"Highly Recommend Brosa"

My item arrived from Brosa and was so much more than I expected. The service was impeccable. Whilst delivery days changed etc the team were so accommodating and helpful. I highly recommend Brosa from a customer service perspective but also the quality of the item I received is absolutely beautiful!

"Purchased a couple of beautiful outdoor…"

Purchased a couple of beautiful outdoor items online only to discover one of the items was now significantly discounted when I returned to the site a week later to consider adding more to my order. Contacted Brosa and spoke with Rica who was able to offer me that discount as well. Already excitedly awaiting my purchases and warmer weather - now even more so!

"East as Purchase process. Quality product."

The purchase process, delivery & construction of the bed base was all so easy. no problems at all. Even the sample of the material sent to us, prior to purchase, was a bonus.

"Copenhagen sofa bed"

At 191 cm wide, the Copenhagen sofa bed fits well in my apartment. It is well designed and made from good materials. White gloves installers carried the piece up four flights of stairs and put it together, then disposed of the bulky packaging. Only trouble is, they applied the long legs to the back and the short legs to the front, which gave the sofa bed and unwanted slope forwards, and was not possible to correct without additional professional help to retrieve metals screws driven into leg timber, and reapply. I was advised that the plastic washers on the legs are unnecessary. My advice? Be sure to apply the short legs to the back and the long legs to the front of the Copenhagen sofa bed.

"Great quality furniture and service in…"

Great quality furniture and service in the showroom

"Great experience all round"

Great experience all round. Great quality and great delivery stuff as well as great communication – would definitely order again

"Great quality and service"

The ottoman I ordered was exactly as advertised and the colour better than expected.
The fabric is beautiful (velvet) and the size perfect for our living space.
The customer experience was excellent with the option to select a day for delivery! Pricing was fantastic as well.

"Appalled by this company. DONT buy from them for your own sake"

Hold onto your hats because this is the tea of dealing with Brosa.
I ordered two items - a couch and an armchair.

1. After waiting 8 weeks for dispatch I chased the company about the lack of shipment notice. Only to be informed they have lost the couch I paid for months ago.
2. The customer service representative replied and said I would have to wait till 5 months for a new couch and only offered me a $150 voucher for the inconvenience.
3. I swapped the couch for a new one. However the customer service rep was so slow to reply to my emails (literally she took 2-3 days at a time to reply), that she eventually admitted that the item labelled "in stock" that I wanted to replace the lost couch with, was no longer available. If she had actually been attentive or replied within a decent amount of time, I would have been able to receive at least my second choice of couch.
4. I ordered a new couch (this is the THIRD couch) and the refund still hasnt come through for the difference paid. This has shipped - who knows if it will actually arrive.
5. The armchair meanwhile had been shipped with half of the original couch. It has taken months to arrive and just as it reached my home town, the tracking suddenly said "delivered" without any delivery The shipping company informed me that Brosa has cancelled the order and the items are returning to their warehouse. Aka, the armchair I paid for and have waited MONTHS for is being returned.

I have been dealing with their terrible customer support and shoddy business for what feels like forever. No sincere apology has been given. No prompt help. And terrible communication. I have had to reach out to them every time - no help ever offered or any communication given unless I call or send multiple emails. If you get the customer rep Ally - ask for a different person. I feel honestly gaslit and cheated by this company and every staff member I have spoken to.
Do not buy from this place. It isnt worth the stress, the lost money or the time spent waiting.

"Excelent service"

Excelent service, I have receided what I have expectated, I was going through the others reviews and negative reviews were very bad as some customers were making recommendation not to buy their products. But I am very happy with the company as I have received what I have paid for.