"Quick"

Quick, easy to use site - and good value.

"Very easy to understand and to fill out"

Very easy to understand and to fill out

"Really nice and helpful customer…"

Really nice and helpful customer experience. Makes a big difference

"I have just registered my pet"

I have just registered my pet

"Experience on pet bereavement"

I've been a customer for many years with both my cats. Sadly in October we lost one of our cats to cancer. Around 18 months before I had to make a claim for about £1,800 for the other cat who suffered a bladder obstruction. The claim was dealt with promptly and without issue. I had hoped for the same this time round.

It was very frustrating that the same query kept being raised by them due to an error in the date of birth for our cat within the vet records. Asking once I could understand, but to keep asking as if we had never answered was unnecessary and led to an increased wait time. The claim has now be settled in full.

I do however want to add that I think its very disgusting that if a pet dies during the policy year they deduct the remainder of the premium from the claim proceeds prior to refund. I appreciate their terms state they will do this, but I think its a greedy and disgusting practice. Most insurers refund the unused premiums. I don't understand why they feel it fair or reasonable to do this.

"Clear comparison of options"

Very easy to compare the different options and to register

"Helpful advice and efficient"

Helpful advice and efficient

"Very simple site to use"

Very simple site to use, very satisfied with the prise to 👍

"EXTREMELY EASY TO SET UP"

EXTREMELY EASY TO SET UP. TOOK UNDER ONE MINUTE.

"Best quote with great cover."

Best quote with great cover.