"Excellent, Prompt and Freindly Service"

Poonam Ram has taken on our account with open arms. From the start Poonam and her team have competently and promptly answered and researched any issues that we have in setting up our integrations with Shipwire; assisting to find the appropriate solution.
We have been enjoying her polite and professional manner. A great overall asset to our team.

Jonathan and Jesse.
Flank Pty Ltd.

"Best Shipwire rep yet"

My experience with Shipwire reps has been extremely frustrating - I've asked very basic questions ("do I get my deposit back?") and receive the same response - "I'll create a report and have someone get back to you."

I've talked to several Shipwire "Value Added Services" reps, and Rebekah is by far the best. She was not only very courteous, but seems to understand the Shipwire system better than other reps.

For what it's worth, I would keep her around / promote her / give her a raise. Really though.

"Big effort to regain trust and business"

UPDATE - July 24

Just got off the phone with Brian who spent as long as it took for me to go through all the questions I had. He was very honest and open about pricing and services available to my business. Total transparency is something that should be standard practice at this level of business and I felt like I received it. Onto phase two to learn more about how to get the most out of Shipwire and feeling much better about trusting them with my inventory and management of it. Star rating lifted to 4 and hopefully reach that 5 level when we're up and running and have some real feedback from customers.

Kudos to Brian!

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UPDATE (shortly after writing original review below)

Very soon after writing this review I received a call from Brian Miu, unfortunately, I wasn't near my phone at the time so he left a message. It came across sincere and apologetic for the delays. Brian followed up with an email addressing some (not all) of the points raised in my first emails to them. He also set up a time to talk further about everything (tomorrow evening, when I'm available). I'm looking forward to seeing how everything proceeds from here. Feeling somewhat better about Shipwire, haven't totally lost faith and have upgraded the rating from 1 to 3 stars due to Brian's response. Will update further when appropriate.

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I'm not in the habit of saying negative things about companies... I'm just at a dead end with this one and looking for answers.

I've been trying to get in touch with someone at Shipwire for a few weeks now and have not heard anything back? I've also tried calling but the number is not going through (which could be my end but there isn't an option to call UK or Netherlands for Europe enquiries).

I've sent a few emails to their address listed on the site, filled in the web form as requested and still no contact.

So far no good ... although I feel the 'advertised' system would be a good fit for my company so I would ideally like my questions answered and to have a feeling of security that should there be an issue in the future I could actually talk to someone about it.

"The worst company I have ever dealt with!"

I can honestly say that I have never dealt with a more unprofessional and rude company.

I decided - a few months ago - that I no longer wished to have an account with Shipwire. Up to this point I had not noticed anything terrible about the company, just that they were expensive in comparison to other logistics companies, and I could only contact their team in the US when I am based in the UK and use their UK warehouse.

I sent a message to the Shipwire 'support team' (if you can call them a support team) asking for advise as so how to shut down my account. Roughly a week later (a very long time) I received a reply from a representative called Megan which was a canned response about making a complaint to Shipwire - nothing to do with the question I initially asked. I then replied informing her that her answer wasn't linked to my question and asked her to please reply to the question I asked.

After another week she gave me an incredibly blunt reply saying essentially that her first message WAS relevant, and she then added that it was not possible to close my account, but as long as I held no stock in my account, I would not get billed. She closed my ticket that moment, not giving me chance to reply.

I still had lots of questions which she was not letting me ask by simply closing my ticket. So, I reopened it asking my questions. A few weeks went by and I received no response.

A month or so later I sent another message as I had realised that I had been billed for 2 month's worth of 'storage and support' when I didn't have any stock in my account! The only information that Megan actually gave me was that I would not get charged if I didn't have stock in my account, and it was becoming clear that this wasn't the case. So, naturally I wanted my account to be officially closed ASAP!

As you can guess, I sent a very upset message to Shipwire relaying the situation to them and once again requesting to shut down my account. I was lucky enough (sarcasm) to be put through to Megan again who sent me the rudest, bluntest response I have ever received from anyone in my life. She told me that Shipwire made an error but failed to give me any apology or show any sympathy. In fact she closed my ticket again without giving me any guidance about shutting my account down or put me through to a senior who could actually help me. She said: "... you "do not" have any contract with Shipwire, and your physical account is "closed" and as long as all your inventory has been removed, being we only charge you for the costs of storage, so as long you have no inventory remaining you will not be charged. " Am I the only one who finds that very rude and unhelpful?

I have been wanting to shut down my account for 2 months now and received no 'support'. I find it hard to believe that there is no way I can shut down my account as Shipwire can essentially bill me whenever they feel like it (and they have been!). Megan also told me the balance on my account would be cleared but it has not. I apparently still owe Shipwire $50 to hold stock which I do not have. I am currently trying to re-open my ticket with the 'pleasant' Megan but I doubt I will get a response.

If anyone reading this is thinking of setting up and account with Shipwire - don't! Shipwire provide you with no support and once you have made an account, they don't allow you to cancel it - which must be illegal!

"Very Helpful"

Poonam resolved my issue and saved the day! She was very quick at responding to my messages and was nice enough to call me several times to follow up and keep me informed.
Thank you!!

"Amitesh is stellar!"

I have had such a positive experience working with ShipWire and, of course, Amitesh. He has been so patient and devoted to working with my company. He has gone above and beyond to ensure everything runs smoothly. We could not have done this without him. He is amazing.

"Lydia went above and beyond to help me get set up"

Lydia went above and beyond to help me set up Invincible Tricking with Shipwire, often working outside her standard hours to accommodate time differences and schedules.

Her knowledgable help made the complicated process of moving all of my stock internationally painless and smooth, and her warm interactions and personality made the experience fun.

I can't speak highly enough of her, and am very thankful that she made something as potentially stressful as this as easy as it was.

"Kylie L. Has Been Huge Help"

we have just started working with shipwire, and Kylie Lisonbee has been incredibly helpful. We work with various clients with different needs, and our shipping projects are all a bit different. Kylie has helped us navigate new waters with quick turnaround time (which is incredibly important to us as a growing startup). She answers all our (many!) questions and helps up reach our objectives in timely, cost effective ways. It's been a huge relief to work with someone while our shipping needs change project to project and month to month!

"AMAZING CUSTOMER SERVICE"

David V. has been with me hand-in-hand as I launched my online business, has answered my questions thoroughly, honestly and patiently from the get go! He is always prompt in his reply as well

As a small business owner, I feel completely supported by Shipwire and would recommend them highly to anyone.

"Martina is awesome!"

Martina is the best representative I've worked with at shipwire. I plan on going to her for any help needed with shipwire. Thanks again Martina! You're awesome, and keep up the good work.