"Horrendous experience- completely…"

Horrendous experience- completely discriminating against deaf BSL users. Refused to speak with customer via a Sign Language interpreter. Refused to recognise reasonable adjustment with the equalities act. Refused to discuss or even loot at appropriate alternative options. Only leaving BSL user forced to write in English to raise complaint. English is their 2nd language and struggled with this it was upsetting and daunting especially since it it was a fraudulent account set up in their name. Putting it down to data protection even though it was their company that allowed the fraud to take place !!! Do not trust them!!!

"Efficient…"

The operative is always very polite understanding & helpful

"The lady who called today was lovely"

The lady who called today was lovely, straight to the point and set up a payment plan within minutes! She’s great at her job!

"Ardent Credit tried to withdraw £1600…"

Ardent Credit tried to withdraw £1600 out of my bank account at 5am without permission and against my IVA.
Scam business.
Beware of bad practice
Copy of attempt even though Ardent has denied incident.

Ardentcredit
Ardentcredit L33 7XW GBR
Tuesday, 18 February 2025. 05:11
Amount: -£1,669.10
Type: Card Payment
Status: Declined
Reference: ARDENTCREDIT.CO.UK

"I was given the opportunity to speak…"

I was given the opportunity to speak with a lovely young man called Joe. Very patient and understanding. Helped make the process go very smoothly with no complications. A weight has now been lifted and feel a lot more at ease. Many thanks Joe, top guy!

"The agent I spoke to was very helpful"

The agent I spoke to was very helpful..polite and sorted what needed to be done very quickly..excellent customer service

"Good services "

Spoke with a woman called Chloe she was amazing explained the situation really well and took my current situation into consideration made sure what we agreed worked well for me and in the end we sorted it out thank you.

"Professional and understanding…"

Professional and understanding agent..Ardent is an excellent agent for assisting with managing debt.

"Chloe had a lot of patience as I was…"

Chloe had a lot of patience as I was multi tasking when she phoned me but she was very efficient, helpful and kind and is 10 Our of 10 For customer service.

"Spoke with Nina"

Spoke with Nina, who was very professional and attentive. She calming & clearly navigated me through the reasons why my debt had accumulated and not previous been annulled. She helped me beyond what would be expected of a collection agency offering support and wellbeing. Couldn’t have met/spoken with a more genuine & attentive person whilst personally in such difficulty/circumstances. Thank you Nina!!