"Prompt reply to email sent last night…..."

Prompt reply to email sent last night and an assurance winter work will be carried out!

"Amazing customer service..."

Amazing customer service, polite, pleasant and extremely helpful. :-)

"Provided detailed information and…..."

Provided detailed information and responded promptly to queries by email. On the telephone the administrator was friendly, helpful and knowledgeable.

"Great service!!’..."

The adviser i spoke to was very polite, very efficient! Great service all round with no wait times, if only all services could be this efficient.

"Excellent customer service..."

I spoke with Stacey who was very friendly and helpful. She dealt with my inquiry very efficiently

"I don't like being threatened on a…..."

I don't like being threatened on a initial invoice bill.

"Dick Turpin..."

These guys seem to have a blank cheque book when I come to the maintenance bill.
Apparently someone comes round to inspect the park area quarterly but they won't give any names. If this mystery person did actually show up they would see the sheer state of our park area.
This year we have to pay for 4 repairs that have never been taken out and no surprise there is not itemized bill. Once again just made up infact the only thing these cowboys do well is issue a bill and demand money.

If you are looking to buy a new home and the lack of maintenance is to be carried out buy Greenbelt I would look elsewhere. Zero help with made up repairs and endless fees. Some organisation really needs to investigate this company.

"Greenbelt working with a Parish Council..."

As a Parish Council with a new development within our boundary, we have been able to build an effective relationship with Greenbelt Group Ltd. - the company appointed by the consortium of builders of the development as the service management company for the green space and play areas. The Council now has key contacts within the company with whom they can work with on issues reported by residents; these contacts have been responsive and helpful. The Council looks forward to expanding this positive partnership with Greenbelt to deliver services for the residents of the development.

"Setting up direct debit..."

Cora was really helpful, dealt with my query very quickly , very polite and showed compassion as I was trying to deal with my daughter at the same time.

"Greenbelt's Nick Upton visited my community..."

Greenbelt's Nick Upton visited my community to introduce the service and answer residents' questions prior to the takeover of maintenance. His open, friendly and straightforward approach was much appreciated. He explained Greenbelt's approach clearly and responded to the questions put by fellow residents frankly. This represents a very sound beginning to what we hope will be a positive partnership between residents and service provider.