"The worst company I have ever purchased…"

The worst company I have ever purchased from. Have been emailing 6 times in the last month and have received one respond asking why I wish to return item. Still no response all I wish to do is return the item which I am not satisfied with as a consumer its my right to do this and this company does not respond and finds it an insult to even ask for an address to return item.

"Should have gone to Pandora!"

Cannot give a rating for customer service, care or complaints handling can't rate something you can't find.....
However, upon inspecting how they engage with TrustPilot, I feel even 1 star is pushing it. In the time since they became trustpilot rated, they haven't flagged a comment..... but what is truly incredible is that of the 70%+ negative reviews they have replied to...NONE! That's in the stats offered by trustpilot.
Customer Services = 0/5

I have searched high and low for contact details for chamilia, eventually posted on hm Samuel's twitter page despite this not being a retailer complaint (design flaw or poor manufacture) but I'm lost on how to complain directly like I want.
Customer Care = 0/5

I bought myself the bracelet a few years ago, I have 3 of the older style chain charm bracelets and decided to expand to the new way of collecting charms. Slowly i bought relevant charms fast forward to Xmas 2019.
Mum asks what do you want, it occurs to me what the one thing my old ones have thats missing..... safety chain!! (Old bracelets have if soldered on as standard)
Granted it can't be soldered, but should catch on my wrist long enough to notice my bracelets making a break for the floor!
My mum keen to find the best one for the job looks at all available and settles on the strongest chain, that's what u gotta watch for don't want it to snap b4 you notice......
Nevermind mum the chain is still, one year on and maybe 24 hours of wear in total, in one piece. Probably because over those 24 hours it has completely unclipped itself from the bracelet 3 times.....a safety chain that needs saving 🤬 the first time being boxing day 2019.
I assumed at that point maybe I'd attached it wrong and moved on.
But every time I wear it with in 5 minutes it is hanging off the bracelet one clasp undone waiting for the other to join it!
Looking closely at the clippy bit I can see why there is a noticeable gap bigger than the one to undo the bracelet clasp and the tiniest ridge to hold it in place I have now taken it off its most expensive part cost more than the bracelet!
Bracelet = 4/5
Charms = 3/5 (tarnishing with time)
Chain with clips on = -5/5
it's false advertising to call it a 'safety' chain

"All of the charms iv had and paid good…"

All of the charms iv had and paid good money for the stones fall out and then they are ruined. Hm samual replaced one bracelet that it happened to but then refused to replace any of the charms..... they said it should be chamilia held accountable and unfortunately they don’t care. Waste of money

"Chamilia 3 for 2 Not Honoured"

((I logged this against Ernest Jones also))

Prompt delivery and items arrived beautifully packaged. I purchased 3 Chamilia charms for the price of 2, offer stated on website, and at time of order all 3 charms were available. However yesterday, on the day order was despatched from warehouse, I received an email to say one of my charms was out of stock so wouldn't be sent. So I've received 2 charms for the price of 2, not the 3 as the offer stated.

I emailed Customer Services who were apologetic but said that since my order had been despatched I'd have to wait for it to arrive and then send all items back for a full refund. I want the 2 charms I do have, they're a present for my Mum's birthday upcoming.

I am disappointed that the charm wanted was out of stock especially since the website never said this was out of stock, otherwise I would have selected another option. This encounter has made me reconsider purchasing Chamilia charms, or from Ernest Jones, again.

"SCAM COMPANY"

I ordered two face masks almost two weeks ago. Never moved from Slidell LA. Wrote the person and they told me they would refund me the money for only one. I wrote back and said I want both or my money back. Just got another message saying they refunded me the money. Still have yet to receive it and no masks. SCAM ASS COMPANY

"I find chamilia charms fabulous"

I find chamilia charms fabulous. Never had any issues with them.

"I have had the same problem as many of…"

I have had the same problem as many of Chamilia's other customers. Absolutely terrible to non-existent customer service, no email reply, no valid telephone number to call. My problem was with a bracelet I bought for my daughter a few years ago. I purchased a charm for every significant day, birthday, Christmas, more recently mother's day etc., which resulted in near to £1000 worth of charms. The clasp on the bracelet would no longer close and I was advised it could not be repaired and I would have to purchase a new bracelet. I could not understand why it was irreparable and was not given an explanation for this. A charm bracelet is a life long bracelet in my mind, each charm representing something special. However, I was told nothing they could do, no goodwill gestures, no help, no empathy for being a good and loyal customer, the response was' tough',' it was out of guarantee' (which it was) and they had no interest or responsibility to a customer of several years and for the bracelet to be irreparable was also a shock. This is not a piece of jewellery which was worn every day, my daughter is a nurse so not practical, but to be enjoyed on special occasions, so did not have a huge amount of wear. I am disgusted and disappointed with the ethics of this company and will continue to take them to task and shame them world wide and advise anyone contemplating purchasing from them, not to.

"I've never had a problem with Chamilia"

I've never had a problem with Chamilia. It saddens me that it looks like they will no longer be making beads. I had a feeling when they had a massive sale. I'm sad to see the end of the Halloween beads especially.

"bad communication"

You do not receive a dispatch email with this company, you pay £4.45 for delivery to receive the item a week or more later which I personally feel is expensive for delivery which isn’t even standard ie. 2-3 working days.
Charms are nice but they seriously need to sort out some sort of system for dispatch notifications etc and a better courier. I’ve made another order which was due yesterday, had an email off UPS but still no item

"Absolute disgrace costumer services is…"

Absolute disgrace costumer services is non existent wrote an email nearly a week ago as my order still says processing still haven’t heard a thing they just don’t answer and they don’t even have a phone number will not be using again