"Purtroppo"

Purtroppo, ho fatto il biglietto aereo tramite una agenzia su skyscanner app. Che uso normalmente.
Ho pagato il biglietto come avevo fatto altre volte in cui era chiaramente incluso sia il bagaglio a mano che quello da stiva con 30 kg di massimale.
Non ho letto bene il biglietto che avevo fatto e mi sono ritrovato che avevo comprato un biglietto ma senza bagaglio da stiva.
Non e' che sia una nuova forma truffaldina di fare cassa alle spalle di normali cittadini?
ATTENTI COL FARE I BIGLIETTI AEREI

"Awful Customer Service - Very unhelpful and uncaring"

In September 2024, I had the misfortune of dealing with Etihad when I had to cancel our holiday just two days before departure due to an unexpected health condition. The experience was an absolute nightmare.
I tried to re-book the holiday and was met with nothing but difficulty, dismissiveness, and a complete lack of understanding. Their timelines for providing medical documents were ridiculously unrealistic, especially during such a stressful time. Despite my efforts to meet their requirements, they refused to accommodate a date change. Their refusal came in an incredibly dismissive email, showing no care or consideration for the circumstances.
Etihadholidays lacked empathy and flexibility throughout, making an already tough situation so much worse. It took months of persistence to finally resolve the issue to a satisfactory conclusion. The stress and frustration caused by their inflexible and unhelpful attitude have left a terrible impression on me.
I would strongly advise anyone considering booking with Etihad holidays to think twice—customer care is clearly not a priority for them.

"Never trust Etihad"

The worst airline I have ever flown with. They advertise a free stopover program that does not exist, they promise you a 2 night hotel stay but then it is impossible to get such free hotel. The only reason I chose to fly Etihad and not a different airline was the free hotel stay. To makes thing worse, when purchasing a multi-city ticket (mandatory to later get the promised free hotel) you get a restricted fare with a modification or cancellation fee making it impossible to get out of the stopover. As there was no free hotel offered as advertised I tried to modify the booking to go directly to my final destination, but it would cost me more than to pay a hotel out of pocket. I felt scammed, betrayed and taken advantage of. After numerous exchanges with customer service where they do not care at all about the customer and all they do is come with new excuses each time I have not a solution. I will never fly with this airline or trust any arab destination anymore.

"Amazing customer service"

Amazing customer service by: Abhay
My flights were delayed twice meaning I would miss a family arrangement. Very swift to change my existing booking to the earliest possible flights available. Really appreciate all the help, wishing you all a Happy New Year ahead Etihad team. Thank you

"Si può zero stelle"

Si può zero stelle? Partiremo tra 3 settimane per Bangkok da Mxp …abbiamo ricevuto una comunicazione da Etihad che ci cambiano il vettore aereo, quindi STATE ATTENTI noi voleremo con la Wamos Air…che dire sconcertante . Ovviamente sono in corso comunicazioni con agenzia di viaggio ed Etihad per trovare una soluzione , inutile dirvi che al momento chiedono dei soldi , seppur questo cambio vettore è dovuto ad una loro decisione. A saperlo quando abbiamo prenotato avremmo optato per ita , thai , o emirates i prezzi erano pressoché uguali, anzi thai era pure diretto ed Ita costava anche meno… erano abbastanza comodi gli orari di Etihad e volevamo il Wi-Fi a bordo ,per cui abbiamo optato per loro ora ci spostano su Wamos Air una compagnia di charter a noi sconosciuta e senza neanche il Wi-Fi …al momento la nostra scelta di Etihad è stata pessima , valutate bene prima di acquistare i voli con questa compagnia …potreste trovarvi a gestire /subire queste robe !!! Vediamo cosa succede nei prox giorni ma zero stelle tutte solo per il disagio che ci stanno creando per cercare soluzioni alternative!! Mai più mi basta questo episodio per starne alla larga, rispetto dei loro clienti Zero …eppure nella mia testa Etihad era una buona compagnia , peccato aver letto le altre recensioni solo ora ..ed aver trovato questo sito dove condividere le esperienze troppo tardi.

"The Crew the best part of Etihad… "

I think that the best part of Etihad is the crew; Zurich-Abu Dhabi flight with Lata and her workmates was excellent, very professional, attentive and charismatic persons. On Honeymoon, they prepared with my husband a surprise, I thank them from the bottom of my heart a lot. Abu Dhabi-Bangkok with Roxana and her workmates also very good.
Otherwise the function of the airline is not the best, they change the flights always and do with you what they want, but if you want to make a small change, everything has a price. Despite being a business class flight. The food, no comment.
In all respect, not only Emirates is better, also many other airlines such as KLM.

"Premium prices / low-cost service."

Premium prices / low-cost service.
This company charged 1.100 euros per return ticket to Abu Dhabi. They then charge for everything else: seat reservation, baggage (60 euros per each 5 kg!!! per round - that is 600 euros per each bagage of 25 kg! Yes, unbeleivable), boarding, etc

"Brug aldrig Ethiad "

Brug aldrig Ethiad , de er umulige at kommunikere med. , sender ingen info - fik udskudt vores rejse 5 gange og ingen besked . Sidst med ventetid på 13 timer ekstra og da flyet skulle afgå fandtes det ikke på nogle skærme i terminalen .

"Ho volato con diverse compagnie e Etihad è una delle migliori"

Con mia moglie abbiamo fatto Roma Bangkok con scalo ad Abu Dhabi e devo dire che abbiamo viaggiato davvero bene.
Facciamo questa tratta 1 - 2 volte l'anno e devo dire che Etihad è una buona compagnia aerea.
Soprattutto all'andata con aerei più nuovi nuovi, ma anche al ritorno i pasti erano davvero buoni e il servizio a bordo impeccabile.
A parte un ritardo nella coincidenza verso Bangkok, per il resto è stata davvero un'ottima esperienza.

"Absolutely first class crew."

Absolutely first class crew.

My usual go to airline is Emirates and to be honest, the crew on the two legs out on 29th NOVEMBER LHR to AUH and AUH to BKK and the first leg back BKK to AUH today 15th DECEMBER were very disappointing but NOT this one, on EY067 AUH to LHR

This crew surpassed any service I’ve ever had from Emirates and I’ve flown first, business and economy with them.

Led by the fantastic Beata, this particular crew combined friendliness, authenticity with a superlative degree of efficiency and responsiveness. They are an absolute credit to the airline, which I noted gets quite poor reviews on Trustpilot. However my review will be 5 stars - and you have Beata ( 🇸🇰) Yousra 🇩🇿 Nicholas ( 🇨🇱) to thank for that.

Please thank them on my behalf. If Etihad operates a reward or bonus scheme please consider them. If only all cabin crew delivered this level of service!